By Any Other Name - A Case for Online Anonymity
At the recent Singapore Govcamp, Professor Ashish Lall brought up the need to abolish anonymity from the internet.
I appreciated his point of view, authentication of identity has always been a bugbear for communications and tech professionals alike. Like Professor Lall, I'm also a proponent of open communication, but I see the need for anonymity on the web despite its warts and all.
I tweeted my immediate response at Govcamp, "Anonymity will remain necessary as long as there is unfair (real or perceived) repercussions to free speech."
In an ideal world, where one can speak freely without fear of unfair repercussion, openness ought to thrive. We should not hide behind masks or alternate personas for nefarious motives, or make hurtful or insidious comments without bearing the responsibility of having made that comment in our own name. There should be a direct correlation between words that are uttered and the person who uttered them.
But many of us live in a less than ideal world. In some areas those who wield power do not take well to criticism, and brandish a heavy rod upon those who speak up against them. The options available to people in those places are submissive silence or anonymous speech.
That option should remain open.
But let's not leave this discussion at this point of doom and gloom. For a great number of us live in societies that are generally accepting of open speech, but live in submissive silence or speak anonymously due to fear. There will always be this dissonance; we will always scrutinise those in power, and to varying degrees judge their reactions to criticism as apathetic, appropriate or alarming.
To move towards the ideal environment that allows for open identities and speech, we need both sides - speaker and listener - to be fair.
Keep speech constructive. Identify issues, recognise the tradeoffs, explore and suggest solutions where possible.
Speak as a collective. Offer the initial benefit of doubt to those in positions to effect change. The most effective change-makers are leaders. They need not be official in positions of power, but are able to gather people together to solve problems. Tone of voice is important here.
Be patient. We live in a complex world where there is an overload of information. Change might take time, but keep looking for signs of change. Be encouraged, however small those signs are.
But be creative. Look at innovative ways and angles to solve the problem. Set a threshold for persistently trying out a single approach. When the threshold is reached and the approach exhausted, try a different one.
For listeners, particular those in positions to effect change:
Listen. Give speakers time and space to voice things out. Be flexible and thick-skinned enough to overlook emotive responses, and insightful enough to draw actionable items from them. Wait for your turn to speak.
Educate as a collective. When you do respond, do not dumb it down. Speakers who are passionate enough to speak up are your greatest assets. Empower them. Arm them with facts. Allow them access into the dilemmas you face, that they might emphatise with the decisions that need to be made. They'll come out of the exchange stronger activists and some maybe even advocates. You'll come out of it wiser, trust me. You'll realise you don't know everything, and that's very important given the power you wield.
Respond in a timely manner. While it is reasonable to expect some level of patience, this once common virtue has grown exceedingly scarce in the internet age. Provide cues that views are being heard, and wheels are in motion. Learn from user interfaces: progress bars, spinning hourglasses are all there to provide reassurance.
Take responsibility if you are in that position to effect change. Don't pass the buck. Stay in the conversation, be part of the collective gathered to tackle the problem. Communicate authentically, human being to human being. Don't hide behind organisations, acronyms, jargon, press releases or paperwork.
"Why? Because while the truncheon may be used in lieu of conversation, words will always retain their power. Words offer the means to meaning, and for those who will listen, the enunciation of truth." - V for Vendetta.
And truth is, we all want a better world for our children.