First Week into Co-Op
Was excited for the fit..
And absolutely loved it with the ID and WestJet tie.
The First Day, 11 January was my training day. It was all about introduction to the GSA and GSLs and then we went for an awesome airport tour. Learned various spots at terminal 3 and till the tour lasted, I was dying to sit and relax because I had my heels and it was giving me tremendous pain. Anyway, got a break and rejuvenated and went for our spot to experience what it will be like working at kiosks, helped several passengers, and then it was time for our learning through ppts, and ended the day perfectly with lot of enthusiasm.
All set for placement day 1, I was excited and felt like a WestJetter. It was new and exciting to help passengers at kiosks. The position was changing me to be a helpful person and I absolutely loved the feeling to assist when someone struggles to get their boarding pass or bag tags at kiosks.
By the time, I learned several things and the most fun thing is directing passengers when asking about airline counters other than WestJet. I also got to know about the issue of accepting bags from connecting flights at baggage drop-off. It was because the boarding pass was from a different airline and the machines won't accept those so we would drop it at the other side. Eventually, it became my favorite part during the whole shift, as this was the time I am properly doing all the things on my own which was checking destination, ETD and flight no. to direct them to their gates.
I explained this procedure to two of my classmates in my last shift.
Overall, loving the journey of being a WestJetter, and also I learned the basics of printing boarding passes and adding baggage and baggage tags at check-in counters. I usually observe this when it is not busy at the kiosks. The process seems interesting as I had a course where we use to book flights and add the services at Amadeus and it was my favorite course.