#guest-relations

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GUEST RELATIONS BRAND STANDARD

A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above and beyond service to ensure their experience will be worth remembering. A guest relations officer gives each guest a personal recognition which could be in a form of memorizing names of the customers or…

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