“Hey Siri, how’s the weather today?” “OK Google, remind me to pay the power bill.” “Alexa, tell me a joke!” Bots are eating the world. Whether you are an enterprising app developer building the ess…
Jensen Harris offers us ‘headhless AI’: AI without the chatter.
Headless AI is the application of artificial intelligence to vastly improve internal business processes.
It is fully transforming the crucial machinery of business — processes like hiring, lead generation, financial modeling, and information security. Legacy software has become a commodity in all of these areas, and purpose-built AI solutions will get a larger and larger wallet share of these huge enterprise cost centers.
Headless AI combines machine intelligence and learning loops to constantly evolve. Because these solutions plug into the data lifeblood of a company, they become incredibly valuable as the algorithms adapt to the patterns that work.
I call this form of AI “headless” because, unlike bots, the value is mostly not about the personality. Headless AI works with humans and augments their strengths. It doesn’t try to replace people; it gives them superpowers.
While being able to talk to your CRM is cool, having a sales platform that accurately predicts the 100 opportunities you can close this quarter is worth breaking the bank for. Having a cute avatar answer your customer support chats seems nice enough, but predicting ahead of time what areas of your product will get support requests so that you can fix them before customers suffer is pure gold.