#helpcentre

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Birmingham Women's help Centre: Daisy explains why her work is so important

I work full time at Birmingham Women’s Help Centre that is a charity company limited by guarantee. It is a voluntary organisation, whichhas 1 full time and 5 part time staff. We also have a number of volunteers who help us deliver our work and we are currently looking for others to joy our team and to help us with our work.

I am the only person who spends the entire day in the centre and my responsibilities involve different tasks.

 Women contact me for a variety of reasons sometimes because they need advice and help with family issues, domestic violence, bereavement, unemployment, alcoholism, mental and physical health issues and money problems.

It is my job to listen to them and try to help them with our training courses and facilities.

 I provide practical advice, support, form filling and phone calls especially when the women do not have English as their first language. All the services are confidential but clients need to provide contact details for the case file and registration details as evidence if we are supporting them from a particular project.

 We also deliver ESOL and basic IT training with a crèche facility. Our Centre receives very little funding at the moment due to the cuts in public funding; none of the funding is covering our full costs, which are as low as they can be.

 As an organisation started in 1988 to empower women we try our best to provide a unique client focused holistic approach, which means that we are enabling the client to find a way out of their difficulties and move forward with their lives.

  In the last 26 years we have had so many difficult and positive stories. Women come from all sorts of different backgrounds, ethnicities, cultures and languages reflecting the demographics of the local area of Handsworth.  A lot of the women are newly arrived in the UK or first generation migrants who are now in their 50- 90s but need bilingual support. We help all women who contact us, we often get phone calls from other parts of the UK and we help the best we can.