Bringing the Visitor In: Putting People at the Centre of Conservation
September 20, 2020
A disclaimer: this post will talk about people who value objects that are held in museums. For the sake of this blog post not being 10,000 words, I will not discuss reparations. When I talk about people who value objects, I mean everyone who comes to visit the institution and see that object or site.
In my final semester of undergrad, I took a conservation course at the Royal Ontario Museum. Every week, one specialized conservator would teach the class about their specific material and then take us into their lab to see conservation firsthand. This has drastically affected how I understand objects and their roles in a larger curatorial effort. Every conservator we met had the same issue, curators don’t listen to them and conservators often have to ‘play the bad guy’ when advocating for objects.
There are three major conservation theories: materials-based, values-based, and peoples-based. Materials-based is interventions based solely on the materials of the object or site. Values-based is about the value of the object or site as understood by conservators. Peoples-based focuses on the communities who value the object or site. Materials- and values-based conservators focus on loss aversion. Loss aversion is a conservation theory, and also an economic theory, that conservators will do anything to avoid the loss of the object’s materials or value.
Curators’ work relies on the ability for visitors to interact with and see the objects or sites. So, how do you reconcile what’s best for the object or site with the curatorial and educational goals of the institution? While these two things may seem at odds, I would argue that they aren’t. Peoples-based conservation argues that value comes from the people who care about the object or site. This means value is gained rather than lost when visitors interact with the object or site. This theory, that value is created in a constant dialogue between people and objects or sites, counters loss aversion in modern conservation techniques.
Peoples-based conservation is the key to solving the problem the curators and conservators face. Here’s how: peoples-based conservation is about valuing objects through the eyes of the visitor, so include them. I hate to say it’s that simple because it’s not, but it’s definitely the starting ground that most museums and heritage sites haven’t reached.
What do I mean when I say include them? I mean tell people about conservation. Tell people why there can only be 30,000 visitors to a site daily, tell people what will happen if over the next ten years 1 million people touch the Mona Lisa, tell people why Egyptian mummies are kept inside zero-oxidation chambers. When we treat the questions of conservation as educational opportunities, they stop being roadblocks to curatorial work. Transparency about why and how objects are preserved isn’t going to make the roof cave in.
This has actually been done. Pompeii is a city in Italy that was covered in ash in 79 CE following a volcanic eruption. Today it is a very popular Italian tourist site, surpassed only by the Palatine Hill. The site allows visitors to engage with an ancient Roman town in which wall paintings, floor mosaics, and other decorative features survive in large. The problem is, like with all historic sites, visitors cause damage; particularly they damage the floors they walk on. Conservation staff at Pompeii have solved this problem incredibly. There are now elevated glass floors over some of Pompeii’s mosaic flooring. These glass floors allow for two things to occur simultaneously. First, the visitors are informed about preservation efforts and actively participate in not damaging the floors. As part of the tour, guides tell visitors about conservation efforts and can talk about why the glass floors assist in conservation. And second, they get to see more of the floor!! This example shows how preservation and education are not diametrically opposed.
This solution won’t solve everything, I’m aware of that. But if we stop thinking that educational and curatorial interests contradict conservation interests, we can see that they actually aren’t all that different. Museums should teach visitors about conservation practices because it helps them understand the work museums do and the value of objects.
One last word: I wasn’t going to spell this out explicitly, but I feel like it might be glossed over. Conservators need to be given the respect they deserve by curatorial and educational staff. I know it seems difficult, but it’s crucial that we meet them in the middle. We need to take this energy that says education can involve conservation and remind ourselves that conservators are not our enemies. Quite the opposite, their work is fundamental to everything else the museum does.
Until then, stay savvy.
Still interested? Check out these articles:
Clavir, Miriam. “Conservation and Cultural Significance.” In Conservation: Principles, Dilemmas, and Uncomfortable Truths edited by Alison Richmond and Alison Bracker, 139-149. Butterworth-Heinemann: 2009.
Clavir, Miriam. Preserving what is valued: museums, conservation, and First Nations. Vancoiver: UBC Press, 2002.
Holtorf, Cornelius. “Averting loss aversion in cultural heritage.” International Journal of Heritage Studies 21 no. 4 (2014): 405-421.
Osanna, Massimo and Enrico Rinaldi. “Access and Conservation at Pompeii: Strategies for Sustainable Co-existence.” Studies in Conservation 63 no. 51 (2018): 2503-5208.
Sully, Dean. “Conservation Theory and Practice: Materials, Values, and People in Heritage Conservation.” In The International Handbooks of Museum Studies edited by Sharon Macdonald and Helen Rees Leahy 293-314. John Wiley & Sons, 2013.








