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For anyone who hasn't seen the original, here it is...
The Classic ID10T Joke:
A user calls tech support complaining their computer won't turn on.
After a few minutes, the technician realizes the user didn't plug it in.
Tech: "Okay, I've found the issue. It's an ID10T error."
User: "An ID10T error? What's that?"
Tech: "Write it down: I-D-1-0-T. Now look at it."
😁
😑
Silly user nearly got phished because she was using bing and clicking on the first link without reading it.
She only stopped because the login page got flagged by our system as not secure.
When I backed out to the search results and made her read them she couldn't tell which one was real, so I had to search her emails for the original link she got sent.
Did I mention this was for a secure Dropbox for financial auditing?
And she doesn't actually know where shes meant to send our sensitive financial information...
Welp. I saved the right one now for her.
(who tf uses bing?)
I think my printer is sick
I'm too stupid to figure it out
I’m too stupid to figure it out
Long live the snitch, but far away from me. Had a hard time with it yesterday. It was the change day for the patch and needle that was in my gut. The problem was, I was too stupid to figure it out. Google didn’t work, youtube didn’t work, I retried for hours, and gave up. I emailed the compnay and my Doctor, and took the damned thing off. I will test copiously. I will finger prick until my…
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Simple English is Impossible, or Some are Just too Lazy to Read, I Dunno.
Me: Okay, so you are on the first page, please go ahead and begin the 2 factor registration process.
ID10T: Okay what do I do?
Me: Well I don’t have the instructions in front of me, but the page you are on should get you started. I did this 3 months ago, and don’t remember exactly how it went.
ID01T: It says I should insert my card, should I do that?
Me: (internally) No, do the opposite, asshat! (aloud) Yes if that is what the instructions say.
ID10T: Okay, I think I can do the next page, let me enter my email and phone number
Me: Ok, cool this should go pretty fast now.
ID10T: Okay, it’s not accepting them.
Me: Are you using a personal email and phone? I do remember this part, you have to use a personal mail and phone because that is where they will send the verification code to you.
ID10T: Verification code?
Me: Yes, that’s why it’s called 2 factor, your password is one factor, and the code they send is the other. Every time you use email on a new device, you will get this code sent to either your phone personal or email. After that, you will only need the pin you will set soon on the device. There is a paragraph on this page that explains it all quite well.
ID10T: I don’t understand.
Me: Which part?
ID10T: Any of it.
… 15 Minutes Later
ID10T: It says to choose a phrase to protect against changes, what is the phrase?
Me: (powerlevel has risen over 9 million from the stupidity, yet I am still calm.) Anything you want, it’s your choice.
ID10T: So I put… what?
So, do you think you have the patience for a career in IT support?
Is it bad for business to tell a stupid customer there’s no utility I can run that would fix stupid?
Don't you just love technology?
Yesterday, we got a bunch of pieces in the mail for my dad's new computer because his is a heap of scrap right now. I went to go put it together only to find that the motherboard arrived dead. I even tested it by plugging my power supply into it, so we have to mail it back and get a new one, which is poop. But I should learn to never take apart my computer for anything because I always seem to break it somehow.
I spent hours last night and this morning agonizing over my PC (who's name is Mittens, btw) because my graphics card wasn't displaying on my monitor. The same thing happened to me before and I had to do all sorts of messing with it to fix it, like plugging my SSD into my dad's computer so I could re-install the drivers.
I'd been messing with this thing all morning and decided to do an idiot check and unplug the GPU and plug it back in again. Long story short, I'm clearly an idiot and my computer now works.
I had no words
I work in the I.T. field, and there are a few things that I think should be mandatory for anyone who uses a computer.
1. You should know how to move filed from one folder to another
Ok, there are a lot more things that i think should fall under the 'Mandatory Knowledge/skills' for anyone using a computer, but I am just going to focus on this one for right now.
I had a user who had one of their computers stop working (everyone in my office has at least 2 computers at their desk). No problem. I told the user i would replace their computer with a working one, and I did. No problems, the new one worked and was even a better one then the one that broke. A little while later i get a call from the same user...
User: "All of my documents are gone. I can't find them on my computer."
Me: "Well, it is a new computer so they wouldn't be there. The hard drive on your old one died. That computer wasn't on a network that had any network folders, so if you didn't back up your data it might be lost, unrecoverable."
User: ".... .... but some of them are not replaceable."
Me: "did you make any backups of your data?"
User: " How do I do that."
Me: "Do you have a thumb drive or CD that has everything backed up on it?"
User: "No."
Me: "Then unfortunately, those files might be lost."
User: "Oh, god. I think I might be sick."
Me: "Let me see if I can hook the drive from your old machine to another computer and recover some of the files."
User: "Thank you. I don't know what i'll do if I don't have my files. Some of them can't be replaced. I've had them for years."
The 'irreplaceability' of her files was mention 7 or 8 more times before the phone conversation ended. I had given the computer to a coworker to try to repair or reimage to be put back into use somewhere else in the office. My coworker told me that the computer worked fine it was just so clogged with dust that the fans wouldn't run right which caused the machine to constantly overheat and shutoff. Long story short (It's a bit late for that, I know) we got the machine up ans running with the users files still intact. I called the user and told them the news and explained that if they get a thumb drive, then they could transfer all of the files to their new computer.
User: "Where do I get a thumbdrive?"
Me: "From (another area in our office)."
User: "Ok. i will do that now."
~ A few minutes Later ~
User arrives in my office with a thumb drive in hand. I sit the User down at a desk where i have their old machine setup and tell them to log in.
ME: "Ok, now put in the thumb drive."
User: "How do I do that?" (<- Actual words spoken by User)
Me: (Several second blank stare) "Um, put it in the USB port."
User: "Where is that?" (<- Again, actual words used by the user)
Me: (Several more seconds of blank staring, mind racing in the background. Finally I come to the conclusion that this User may not have ever used a thumb drive before. Uncommon in this day and age, but not unheard of. I break down what the User needs to do.) "Ok, you can put it into either one of these two slots on the front of the machine. It doesn't matter which one."
We get the thumb drive in the machine and I show the user how to open it on the computer.
Me: "Ok, now all you have to do is copy and paste the files you want to keep into this folder [on the thumb drive]."
User: "How do I do that?"
Me: "You just copy and paste or click and drag the files like you would if you were moving them to another folder on your computer, only you will be moving them to the thumb drive."
User: "But, how do I do that?"
Me: "I don't think I understand your question."
User: "How do I copy a file?"
Me: "... ... ..."
Me: "How do you copy a file? Like, moving it from one place to another?"
User: "Yeah, I don't know how to do that."
Me: "Ok...., (arange both the thumb drive folder and the documents folder on the screen so that the User can see them both) All you need to do is click and drag the files you want to keep over to this folder (I point to the correct folder)."
User: "How do I do that?"
Me: "You don't know what I mean by click and drag?"
User: "No, what is that? How do I do that?"
I then proceed to explain in minute detail how to click and drag files from one folder to another. By that time I am fed up with this users naivete and use keyboard shortcuts to select everything and then copy and paste it onto the thumb drive.
The user is happy that i got all of the documents (and pictures) off of the old computer and assures me that they understand how to move them from the thumb drive to their new computer.
I am expecting a call any minute now...
TL;DR - If you work with computers, you should know how to do the most basic functions, like copy and paste files. It's not rocket science people!!!
Well, that's enough for now.....On with the show
