Jan 3, 2020
Implement Parent-Child Cases (Episode 19)
Implement Parent-Child Cases (Episode 19)
You might face situation where you receive similar cases and you would not like to pay attention to each case as since the nature of these cases are similar. In such a situation you can create a parent case, identify similar cases and link them as child cases. You can provide a solution to your customer and finally close the parent case and choose if you want to automatically close the associated…
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