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Cybersecurity threats have become pervasive and continue to leave an organization highly exposed to a data breach. In the present cyber worl...
Cybersecurity threats have become pervasive and continue to leave an organization highly exposed to a data breach. In the present cyber world, no IT organization or business is safe.
Learn about the priorities your organization should consider when planning your IT business goals for 2020 in today's blog.
Relationships are a fundamental part of successful event management, I can now discuss why I chose symbiosis for describing these relationships.
A Series of Symbiotic Events - ITChronicles
Relationships are a fundamental part of successful event management, I can now discuss why I chose symbiosis for describing these relationships.
Enterprise service management can be described as: “The use of ITSM principles and capabilities in other business areas to improve performance and service.”
The Perfect Storm Driving Enterprise Service Management - ITChronicles
I’ve a feeling that I say “<<insert trend>> is nothing new” a little too much these days – it must be my age. And, as with the “discovery” of the 10+ year-old BYOD and Shadow IT “trends” a few years back, enterprise service management is yet another 10+ year-old “new trend” in the IT service management (ITSM) space.
As with BYOD and Shadow IT, part of the renewed interest in enterprise service management is the fact that it now has a universally-accepted name, well almost. Some might still call it “outside IT,” “beyond ITSM,”“(ITSM) beyond IT,” or even just “service management.” Plus it’s worth noting that enterprise service management has yet to earn its own entry in Wikipedia or a universally-accepted definition.
So calling it “enterprise service management” has made all the difference?
“Naming” something can make a big difference to the level of interest paid to a new idea or concept, or even old ones, especially if it’s a sexy or cool name – just look to BYOD, Shadow IT, and cloud. But the naming of “the use of ITSM outside of the IT organization” is only a small part of the increased interest in enterprise service management.
But what is enterprise service management?
In the absence of an agreed definition, enterprise service management can be described as:
“The use of ITSM principles and capabilities in other business areas to improve performance and service.”
It makes so much sense given that the IT organization isn’t the only corporate service provider delivering services, support, and customer service. In fact, most business functions provide a portfolio of services to other business functions or directly to employees. These include HR, legal, facilities, finance, engineering, security, sales, marketing, and even external support – and each of these business functions needs to ensure that both their services and operations are effectively managed. Read more...
The majority of IT organizations still struggle to realize the improvements required to become strategic partners of the business. The ways best practices are translated into transferable skills and competences needs to be improved. Learn more…
Can IT and the Business Ever Really Align or Converge? - ITChronicles
The majority of IT organizations still struggle to realize the improvements required to become strategic partners of the business. The ways best practices are translated into transferable skills and competencies need to be improved. Learn more...
The majority of IT organizations still struggle to realize the improvements required to become strategic partners of the business. The ways best practices are translated into transferable skills and competences needs to be improved. Learn more…
Can IT and the Business Ever Really Align or Converge? - ITChronicles
The majority of IT organizations still struggle to realize the improvements required to become strategic partners of the business. The ways best practices are translated into transferable skills and competencies need to be improved. Learn more...
An operating model for company-wide agile development
An operating model for company-wide agile development
Source | www.mckinsey.com : By Santiago Comella-Dorda, Swati Lohiya, and Gerard Speksnijder
Organizations are succeeding with agile software and product development in discrete projects and teams. To do so in multiple business units and product groups, they must rethink foundational processes, structures, and relationships.
Many digital companies are using agile development practices to deliver…
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