Our Virtual Lounge Room
Week 9 Review
This week’s readings collectively discussed telemetrics and the idea of “big data”. Whilst this topic is known to be a little dry, I think Stephen Harrington’s work about the way Twitter is shaping the television industry from the book “Tweeting in Society” was quite insightful. Stephen talks about how television is such an ingrained part of our culture nowadays, but rather than dying out or becoming “displaced” at the inclusion of newer medias such as the internet a type of ‘symbiotic relationship’ has been formed.
It’s referred to as a ‘virtual lounge room’. The combination of tweeting about a television show in real time as it happens (Harrington, 2013). Being social creatures when something important happens in our lives, we flock to social media to ‘share’ the news with our ‘friends’. Like when we finally found out Emily’s shooter in Revenge. When Tim beat Jade in Big Brother. When Sherlock died and everyone had a conspiracy theory as to how he survived and you desperately had to share yours with everyone because if you’re right it could potentially be the most satisfying event to ever happen in your life… you get the idea. A perfect example about how these kinds of situations come about is the televised movie “Sharknado”. Two hours prior to Sharknado, almost no one had even heard of the program, never lone knew that it was premiering. Through the power of Twitter the program gained traction and suddenly the movie had over a million views and more than 400,000 tweets that night (Rubin Report, 2013) (Jones, 2013).
Now while we may have been using our ‘virtual lounge rooms’ for quite some time now there has never before been a way for marketers to use this generated information for informative purposes. Introducing the hashtag. The hashtag allows companies and television networks to see whether people are watching their program and what sort of conversational noise they are generating. Is it a discussion about the characters, or did the editors of the program miss something subtle that happened in the background of an episode. Television stations are now able to conduct simple quantitative market research that was never possible before (Harrington, 2013).
Harrington talks quite extensively about this topic in the reading commenting that when a focus group or interview is conducted on people’s television habits they subconsciously act unnaturally. “In order to achieve the ‘ethnographic’ goal and understand the ‘everyday’ affective practices through which [television] is experienced” then we need systems that allow us to understand the meaning-making processes that the audiences engage in, even while they are not necessarily conscious of their being ‘observed’ by a researcher” (Harrington, 2013). A basic example of this comes from the Marketing Research Company Nielsen who last year reported that people were watching on average 4.5 hours of TV a week, compared to the measly 2 that other competing companies had reported (Whestphal, 2014). However Nielsen was in fact correct having set up timers and hidden cameras to accurately record their findings, while opposing companies simply asked consumers in a questionnaire.
The use of the hashtag on Twitter eliminates this inconsistency, now there’s no stopping businesses completing accurate secondary marketing and audience research. And once they’ve analysed the Twitter findings, if they still wish to conduct more research at least they have a solid foundation from which to ask knowledgeable questions that they know are relevant.
Finally, Harrington acknowledges that indeed there is still a long way to go in the acceptance of Twitter collected trends as accurate audience research material but once that convergence happens I believe then we may truly benefit from our virtual lounge room.
Reference List
Harrington, Stephen. 2013. “Ch 18 Tweeting about the Telly: Live TV, Audiences, and Social Media.” In Twitter and Society edited by Katrin Weller, Axel Bruns, Jean Burgess, Merja Mahrt & Cornelius Puschmann, 237-248. New York, NY: Peter Lang.
Rubin Report. 2013. “Twitter Buzz Boosts TV Ratings.” Youtube video posted August 8. Accessed May 6, 2014. https://www.youtube.com/watch?v=IxTdaK1r8Bc.
Jones, Allie. 2013. “Not Many People Watched Sharknado after All”. The Wire, July 12. Accessed May 5, 2014. http://www.thewire.com/entertainment/2013/07/sharknado-ratings-are-and-all-twitter-just-smidge-television/67115/
Whestphal, Katherine. 2014. “How Much TV do you really watch?” Trash Your TV. Accessed May 5, 2014. http://trashyourtv.holisticlocal.com/articles/854













