Benefits of a Ticketing System for HR Team
The HR, that is, the Human Resource Team has the greater responsibility and have to implement forward-thinking to achieve advanced corporate objectives. Some of the responsibilities of an HR include participate in planning and development, help its employees in career assistance, recruit employees that can help the company advance, Advocate for employees, ensure NO cyber bullying and the like. Ticketing System is just a part of HRs Responsibilities towards a company.
Looking at the list of these undermined tasks, we feel how many of them will be doing, and that is true! The HR Team is busy doing administrative work. They need a system that relieves them from all the administrative issues. As and when the Automation of the so-called IT Help Desk will be done, the team will be able to focus on the other important responsibilities.
Ticketing System is that one thing that can save the time of the HR Professionals for recruiting, training and other people strategy. Ticketing System used to be a part of the IT desk and Customer Service, but due to the advanced IT Help Desk Solution Software, it can be used to lessen the load of an HR Professional.
Why does an HR Team need Ticketing System?
Every time people ask you repetitive questions be it the In-house team or the potential candidates, you will not want to answer the similar questions over and over again. Questions like these might haunt you in the night if you are an HR Professional.
What are the job specifications of a particular opening in your company?
When do we have off days and inquiring about festive holidays?
How to add a family member in health insurance?
When is the salary due?
No matter you have a similar answer to all those queries you will have to repeat those to hundreds of people in the company and outside the company enquiring certain things. Rather a Ticketing System will consolidate all questions and requests and enable the team to:
Close tickets so that the work of a similar nature can be combined.
Prioritize certain questions and requests.
Assign tickets to specific members of the team.
Create a knowledge base by answering questions. The knowledge base so created in the process of the ticketing system that will save the time of the HR Team and enable them to focus on other strategic works.
The question is what software is a perfect, long-term and cost-effective for you to have an HR Help Desk Solutions Software? jiDesk is a feasible and easily manageable software that will stay put and cater to the growing needs of your company's HR department.
Some Features of IT Help Desk Solution by jiWebTech: -
Track Time - It allows the user to keep track of time spent on each task. It can be used by employers who charge their clients on an hourly basis.
Organize your Work - Organize hundreds of works and their resources as per their priority.
Internal Messaging - Allows communication between Client and Users, also beneficial for online communication while working.
Planning and Scheduling - Allows one to manage the project by prioritizing tasks, plan boards to cover the backlogs, and estimate project deadlines.
Reporting and Tracking - Customizable dashboard, tracking done with defined workflows and Tracking of the whole project.
Conclusion
While an HR needs the ticketing system and a dedicated system to organize her work, there is an urge for an IT help desk solutions software. Use jiDesk - IT Help Desk Solutions to benefit from the Ticketing System of this software to channelize your work effectively.