Aug 8, 2012
How do you replace the functionality of all the Lotus Notes applications you've built over time to automate workflows and business processes? Here's an answer.
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How do you replace the functionality of all the Lotus Notes applications you've built over time to automate workflows and business processes? Here's an answer.
Given that agile approaches have proven to improve productivity and quality, now may be the time to examine the agility of your service request management system.
What is request management? Why is it important? What does it do? Find the answers to these questions and more here.
Not all multi-tenant applications are alike. Their cost and value are heavily dependent on these three architectural and design considerations.
What can a service provider do to ensure a constant stream of innovations that can be delivered to their clients? There are three related pieces to address this.
At the front end, the requester end, it looks very much like any SRM system. A portal with a catalogue of services available. It is when you select a service that the differences begin to show.