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An ITSM (IT Service Management) strategy is a set of plans and actions that an organization takes to manage and improve the delivery of IT services to its custo
An ITSM (IT Service Management) strategy is a set of plans and actions that an organization takes to manage and improve the delivery of IT services to its custo
An ITSM (IT Service Management) strategy is a set of plans and actions that an organization takes to manage and improve the delivery of IT services to its custo
An ITSM (IT Service Management) strategy is a set of plans and actions that an organization takes to manage and improve the delivery of IT services to its custo
8 Steps for Creating a Service Catalog Users Will Enjoy Using
8 Steps for Creating a Service Catalog Users Will Enjoy Using
Introduction “ServiceNow™ Service Catalog enables organizations to charge forward with their digital transformation and deliver a wide range of products and services through a modern and user-friendly storefront. Users enjoy greater self-service satisfaction and faster request fulfillment just as they do on their favorite consumer sites.” – excerpt provided by (ServiceNow, 2021) “The Service…
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PLANNING 101 - SERVICENOW SERVICE CATALOG
PLANNING 101 – SERVICENOW SERVICE CATALOG
Download This Article – .PDF
EcoStratus Technologies is a cloud services consulting firm started in 2010 with more than 20 years collective experience as a trusted advisor and valued partner. Located in Oakland, CA “The Town” we are just minutes from San Francisco and a short drive to the “Tech-Hub” of Silicon Valley. ServiceNow is at the heart of what we do, but our clients come to…
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Passing URL parameters in record producers
Passing a URL parameter is some times practical, and in theory no hard to solve. You can in client script use some rather simple javascript code to get your URL, and parse your values from there. For example the line document.url will give you everything.
Unless you are in a record producer, apparently.
I tried grabbing my URL parameter without any luck until I realized I got a different URL than I expected due to the page being loaded in an iFrame.
Solution: Change out the line
var url = document.url;
with
var url = document.referrer;
In the end, my script which aimed to automatically set the assignment group field, looks like this:
function onLoad() { var url = document.referrer; // this used to be document.url url = url.substr(url.indexOf('sys_group=')); var assignment_g = url.substr(url.indexOf('=') + 1); g_form.setValue('assignment_group', unescape(assignment_g)); g_form.setReadonly('assignment_group', true); }
Voila.
The fourth annual Kinetic Enthusiast Group (KEG) event was the biggest and best ever. To build on that success, we're taking KEG on the road to the east coast.
Attendees will hear from organizations creating innovative solutions for customers; learn about what's new in cloud management, security, and low-code platforms; and see what's coming next!
Fairfax County Public Schools Make the Grade with Improved Service Delivery
Here's the story of how Fairfax graduated from static online service request forms to a faster, simpler system with an enterprise request management approach.
