seen from Russia
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In today’s world, customers look for quick responses to their queries. They want their interactions with the support or tech team to be quick, resulting in resolution, and, certainly, less of those repetitive recorded messages that often take you one step forward, two steps backward. Simply put, your customers do not appreciate it much when being put to the recorded messages. Instead, they want to interact with a live person responding to their queries.
Customer experience is no more a tick mark activity but something that’s of high priority in the competitive era. Read the blog to know 8 customer experience trends in 2021.
Nowadays, Everyone is involving in improving their customer service to enhance the customer experience. There are lots of trends which helps in advancement of CX in 2021. Read more here.
