are you guys gonna be doing anything about the fact that tracking #’s for mail out badges were sent out after physical delivery which resulted in a bunch of people’s badges being lost/stolen at no fault of their own and completely at fault of your system or is that an intentional scam? :3 just wondering
This ask is written in very bad faith, but regardless: this is legitimately a mistake that we made, and we will NEVER punish our audience for that.
If you suspect your package was stolen, please email [email protected] and we will either a) refund your mailout and you can pick up your ticket in-person; b) re-issue the badges at no cost or c) refund your tickets completely, whichever you prefer.
I am sincerely sorry for how this was handled. Anyone affected should not hesitate to contact us; we want to make you whole.
