Frequently Asked Questions About the Time Miner Mobile Billing Software
Time Miner is an easy-to-use, retroactive time capture software and billing application for attorneys. It has everything you need to keep track of your work that automatically creates billable time entries for past smartphone activity, including texts, calls and emails, eliminating the need for contemporaneous billing.
For now, let's talk about frequently asked questions about the time miner mobile billing software
FAQ About the Time Miner Legal Mobile Billing Software
1. Does the Time Miner App work on both iPhone and Android devices?
Yes, you can download it on both iPhone and Android devices and allow access to your smartphone's call/text history. Take the advantage of Time Miner's integrations with various VoIP providers like RingCentral.
2. Does Time Miner have a Start/Stop Timer?
Yes, it automatically adds new time records and on-demand: you don’t manually need to start and stop timers before and after the call.
3. How do I connect my services?
Under the 'Services' tab is where you connect your services. Be sure to have your user login handy when you are want to connect.
4. How do I run the report of all my contacts?
To run a report for all contacts, simply press ‘MINE NOW’ in the top right corner, select the date parameters and Time Miner will pull all billable activity for the referenced time period for all contacts you have corresponded with selected date parameters.
5. RingCentral doesn't seem to be connecting to Time Miner and my dollar amounts have disappeared.
Rest easy, if this happens you just need to disconnect and reconnect to RingCentral on your profile page.
6. Why Does Time Miner need to access my device camera?
To take a photo for your profile pic.
7. How far the Time Miner find emails?
First-time users fetching past emails can only go back 30 days for your first “mining”. For example: if it’s January 30th today, you can only go back and find emails back to December 30. After that initial “fetch”, you will always be able to go back to that December 30th date.
If you need to go back further than 30 days on your initial fetch, please contact [email protected] about a “deep dive.”
8. How do I get a report of all my activities?
Press the paper airplane in the top right corner of the home page to email yourself a report.
9. Time Miner is not mining email. What gives?
Go to “Services” page, make sure your email account is connected to Time Miner. If it seems to be connected, then disconnect and reconnect it. Time Miner periodically “times out” connections for security. Make sure the email address for every contact in Time Miner is the same as your contact’s email address.
10. How can I contact you?
If you are having technical problems, have questions or just feel like chatting please send us a text at 615-429-0383 or email us at [email protected].
11. How much does Time Miner Cost?
Time Miner is priced monthly at $12.99 and yearly at $124.70. Contact us about enterprise-level subscriptions or customizing Time Miner for your technology environment.
12. Does Time Miner App is securely accessible?
All information and data collected by Time Miner is stored locally and is accessible only on your smartphone. It uses bank-grade encryption and security to keep your data safe and accessible only to you.
Stop scrolling through your history and start using Time Miner App. To subscribe to the Time Miner app simply go through the setup process after downloading the app. For a free trial, please contact [email protected].