70 miljoonaa kommenttia vuodessa
The Huffington Post käsittelee huimaavat yli 70 miljoonaa kommenttia vuodessa. Poynterin Jeff Sonderman haastattelee aiheesta Huffin director of communitya, Justin Isafia.
Keskusteluja hallinnoi kiitettävän kokoinen tiimi:
[…] we’re a bigger team with the equivalent of about 30 full time moderators. They work 24/7/365 in six-hour shifts going through hundreds of comments per hour each. They’re all based in the U.S. or in the country of the edition they are working on so that they get local cultural context and conversations. It’s a very specific skill set and takes a certain mentality to do it well. […]
They’re backed up by some of the best tech in the industry. It would take a really long time to explain all the different technologies that go into the moderation flow, but at the core is Julia. She’s an artificial intelligence machine that helps the mods out.
Huimasta lukemasta huimemman tekee väite, jonka mukaan valtaosa viestimassasta syntyy toimivien keskustelujen ympärille:
"You can definitely have meaningful community at scale. 70% of our comments are replies to other people, even on articles with 100,000 comments. People are actually paying attention to each other and having interesting discussions."