#netpromoter

[jejohnson1959]

Leadership is About Impact by Jim Johnson

Leadership is About Impact by Jim Johnson

I met with my leadership team the other week to talk through a “what if” scenario.  The possibilities, as I explained, were exciting.  It would require more work.  It would require being challenged and stretched.  It would require change.

My leadership team then met (without me) a few days later to talk through this scenario.  They individually have shared with me some of what they discussed.

Not…

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[customerguru-blog]

Is NPS Just Another Question In Your Customer Feedback Survey? Oops!

Is NPS Just Another Question In Your Customer Feedback Survey? Oops!

Written by Vivek Jaiswal | Co-founder, Customer Guru

Are you adding NPS as just another question in your customer satisfaction survey?

Measuring NPS by asking the ‘Ultimate question’ is a good start, however, when an organisation sets out to implement it as a measure of customer loyalty, it should be especially wary of considering it as just another question in the feedback survey. This is a…

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[whichlights]

"The primary value of Net Promoter is not how effectively it predicts customer loyalty, but rather how effectively it covers your ass."

[sitecore-blog]

Five Big Reasons to Drop Everything and Focus on the Customer Experience