Need for a Well-Managed Network to Ensure Customer Satisfaction
Connectivity is the engine that drives global business, and the quality of that connectivity and the infrastructure upon which it is constructed can profoundly affect all facets of business, from productivity to security. Connectivity is more than just a function for businesses today. It's an adventure. In the past, connectivity was merely a method for transferring data from A to B, enabling users to communicate and collaborate. More is needed for managed service providers to provide the means to connectivity. From quotation and onboarding through deployment, delivery, and ongoing support, business customers seek a flawless experience.
Companies with offices around the globe or a group of digital natives embracing remote work need to know that their connectivity solution will be robust, adaptable, and able to scale with their growth plans. The bar for customer fulfillment in the network solutions industry has never been higher. Managed service providers, particularly those in IT and networking, have been on a voyage. Businesses have been in a near-constant state of flux due to the rapid evolution of technology, always seeking to improve and expand their networking capabilities.
With the rapid shift to hybrid and remote working, businesses were compelled to reevaluate their current infrastructure and service providers, which shifted the focus back to connectivity. It is the service providers who must now adapt to satisfy the rapidly changing expectations of their customers. They frequently employed service license agreements (SLAs) that were not customer-friendly and were readily breachable on both sides, resulting in tense relationships between customer and service provider, which both parties stood to lose—by the turn of the millennium, connectivity and managed services had evolved.
