I usually don't call people out for poor service and even worse customer service especially with what is going on in society now a days, people have bigger fish to fry! I am honestly blown away at the total lack of any customer service @cheesecakefactory today! I was in the biz for many years and understand that mistakes are made and people have bad days. I was on hold for 17 minutes to place a pick up order. I actually arrived at the restaurant while still on hold when the manager picked up and I was standing next to her. At this point the manager did not offer any type of apology. She took my order and arrived about 20 minutes later for takeout. No apologies from the manager or the staff. No sense of urgency or customer service. I did not expect a free meal but did expect some kind of customer service from not the only the manager but the staff. It's simply ridiculous where customer service is now a days. I still know people that work at this location and nothing against them, but it's extremely poor management period! #thecheesecakefactory #poorservice #nocaring #lackofcommunication #totaldisappointment (at The Cheesecake Factory)
