A notice on Involuntary Ticket change Handling Rules regarding Air China-Operated New Zealand Route in their press release as : Dear Passenger: Following the shooting incident in Christchurch, New Zealand, in order to provide better ticket service for the affected passengers, Air China has made the following arrangements for passengers flying to or from New Zealand, as follows: I. Applicability Air China “999” tickets (including Non-Refundable/ Non-Rerouteable / Non-Endorsable tickets and tickets exchanged for with PhoenixMiles kilometers) on New Zealand route operated by Air China for the whole journey – tickets issued before March 15, 2019 (included) travel on New Zealand …













