Pegasus Opera 3 (2.14): find out what's coming soon
They have also added 'Your Pensions' to Payroll Self Service, a new feature offering employees visibility of their pension-related information. Plus, look out for CRM enhancements, such as further integration with Notification Services and an additional 5 new reports that can be exported to Excel.
Technological shift: server-side processing
This release will see the start of a technological shift from client-side to server-side processing, with the enhanced Scheduler Service. This uplift in technology will enable the transition of other Opera 3 processes moving forward, to provide improved processing, concurrency and performance, significantly refining usability.
In the first instance, server-side processing will enable the Debt Management facility to mail merge and generate PDFs, and either print or e-mail debt correspondence via an SMTP server. The benefit is greater efficiency as users can continue working whilst the server handles processing of the tasks in the background.
Debt Management: get paid faster
To help customers with late payments, a new Debt Management facility will be added to the Credit Management Centre for designing, generating and sending correspondence to debtors.
It's flexible, so users can specify and design up to 9 levels of debt letters per company, or per individual customer if letters are customised. Plus, they can create up to 9 e-mail covers for each level of company correspondence, or use one e-mail cover for all levels of correspondence.
A new Design Editor provides intuitive formatting tools to tailor each level of correspondence. It includes mail merge fields, text fonts, sizes and colours, tables, bullet points and images.
Correspondence can be generated and sent in bulk or to individual customers; it can be sent via e-mail, or printed for customers that require a hard copy. Debt Management is available as standard to Opera 3 customers with the Credit Management Centre application on a current AMC.
A new Scheduler Service (2.00) provides server-side processing for both printed and e-mailed Debt Correspondence. For printed correspondence, the Scheduler Service will create the mail-merged PDF files and print. For e-mailed correspondence, the Scheduler Service will generate and e-mail the mail-merged PDF files.
All generated debt correspondence is automatically recorded against the relevant customer with a Sales Ledger Note and Credit Management Diary Action. A new History form provides a view of previously successful correspondence, with the ability to drill down to the underlying PDF. A Summary report will also be available to provide an audit trail of generated correspondence.
Pegasus Web Xchange and Payroll Self Service (1.14)
Employee Pensions for better visibility
To give employees better visibility of their personal information, an additional menu option “Your Pensions” will be added to Payroll Self Service. This will allow users to view their pension information including details of their current pension provider, a summary of their current pension scheme, their current contributions and their auto enrolment status. Plus, they'll be able to drill down to a detailed breakdown of their overall pension contributions and filter by pension scheme and/or year.
In addition, users will be able to view a breakdown of the Opera 3 Payroll deductions that relate to pension payments.
Payroll Self Service Validator
The enhanced Payroll Self Service Validator will validate new pension information to be extracted to Pegasus Web Xchange. In addition, an uplift to the interface will make it more intuitive and user-friendly.
The next release includes a number of enhancements to CRM for improved communication and efficiency and better reporting.
Further Notification Services integration: improved communication and efficiency
Activities and Sales Opportunities will be integrated with Notification Services. Notifications can be sent to users when an activity is created, modified, cleared, deleted, or as a reminder when it is about to become due. This will affect Activities created in the following areas:
• The Activity Tab available in: Company Processing, Contacts Processing (including Group Processing), My Company, My Record, Sales Opportunities Processing, Project Processing, Stock Processing, Service Contracts Processing, Equipment Register Processing and Helpdesk Management Processing
• Resource Scheduler and Summary Scheduler
• Daily Calendar, Group Calendar and SPM Today
Notifications could also be sent to users whenever a Sales Opportunity is created or amended, and as a reminder when an Opportunity has reached the ‘Next Chase Date’. This will affect Sales Opportunities created in the following areas:
• Sales Opportunity Processing
• The Opportunities Tab available in: Company Processing, Contacts Processing, Referral Methods, My Company and My Record
More reports can be exported to Excel, for information sharing and further analysis
5 more reports will be available to export to Excel:
• Sales Pipeline Management: Sales Pipeline Report, Telephone List and Activity List
• Helpdesk Management: In-Tray and SLA Monitor