#praxidia knowledge services

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Automation - Reducing call volumes and enhance operational productivity Automation has become the headline of the digital transformation world, with an abundance of technology solutions promising to realize newfound cost savings for the customer service industry.

The Automation Solutions suite is designed to reduce call volumes, enhance operational productivity and reduce costs. Key benefits include – improve accuracy and AHT, and enables back office tasks to be processed by RPA ‘BOTs’.

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Transformation Training Solutions - Realize the full value-added potential of your agents As knowledge management, automation and analytics continue to simplify the end-to-end support process, the training requirements within the contact center are shifting.

Transformation Training involves automation and analytics in programs for operations, that unlock the full potential of digital transformation within the contact center. Aiming to reduce Time to Competency, AHT and complaints, it also increases revenue, conversions, upsell l& cross sell.

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Praxidia Knowledge Services a leading provider of Business Process Transformation India. Our unique expertise and operational experience, coupled with our TAP capability, enables us to provide a practical approach to helping businesses deliver industry leading business outcomes.

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Advanced Quality Assurance (AQA) - Transform your traditional QA function into an Operational Insights Hub In many contact centres the role of QA has become formulaic: listening to calls, tracking compliance and scoring against a pre-defined list of attributes.

Praxidia Advanced Quality Assurance help you turn traditional quality control or QA function into an operational insights hub. We enable Quality Analysts to capture rich insight driving intelligence from every monitored interaction along with root-cause assessments that are critical to business improvement.