Praxdia Marketing

Praxidia is a consultancy business that helps companies improve client experience.

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Automation - Reducing call volumes and enhance operational productivity Automation has become the headline of the digital transformation world, with an abundance of technology solutions promising to realize newfound cost savings for the customer service industry.

The Automation Solutions suite is designed to reduce call volumes, enhance operational productivity and reduce costs. Key benefits include – improve accuracy and AHT, and enables back office tasks to be processed by RPA ‘BOTs’.

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Transformation Training Solutions - Realize the full value-added potential of your agents As knowledge management, automation and analytics continue to simplify the end-to-end support process, the training requirements within the contact center are shifting.

Transformation Training involves automation and analytics in programs for operations, that unlock the full potential of digital transformation within the contact center. Aiming to reduce Time to Competency, AHT and complaints, it also increases revenue, conversions, upsell l& cross sell.

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Advanced Quality Assurance (AQA) - Transform your traditional QA function into an Operational Insights Hub In many contact centres the role of QA has become formulaic: listening to calls, tracking compliance and scoring against a pre-defined list of attributes.

Praxidia Advanced Quality Assurance help you turn traditional quality control or QA function into an operational insights hub. We enable Quality Analysts to capture rich insight driving intelligence from every monitored interaction along with root-cause assessments that are critical to business improvement.

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Digitization is changing the way companies are looking at their business capabilities, forcing them to adapt according to the new trend and market reality. On most important thing to take a note of…

Digitization is changing the way companies are looking at their business capabilities, forcing them to adapt according to the new trend and market reality. On most important thing to take a note of is these changes are not companies driven but customer based, this very well points out toward value of customer experiences.

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Customer Retention Program | Praxidia

Customer Retention Program Aligning brand expectations with brand experiences to preserve the loyalty of your customer Today, most brands will regard their loyal customers as precious investments, investments that have taken great expense and effort to acquire, grow, and maintain.

Customer Retention Program Aligning brand expectations with brand experiences to preserve the loyalty of your customer Today, most brands will regard their loyal customers as precious investments, investments that have taken great expense and effort to acquire, grow, and maintain.

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Customer Lifetime Value (CLV) Program | Praxidia

Customer Lifetime Value (CLV) Program Unlocking the essential insights required to maximize the value of every customer service interaction As customers continue to demand higher levels of customer service in order to secure their loyalty many brands are turning to automation as a means to stem the flow of eroding profits.

Customer Lifetime Value is the single most important metric for understanding your customers. As customers continue to demand higher levels of customer service in order to secure their loyalty many brands are turning to automation. Customer Lifetime Value Program helps unlocking the essential insights required to maximize the value of every customer service interaction.

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Teleperformance is No.1 global leader in Customer Experience Strategy and Management. We enhance omnichannel customer engagement through a customer-focused strategy and transformational initiatives…

Teleperformance is No.1 global leader in Customer Experience Strategy and Management. We enhance omnichannel customer engagement through a customer-focused strategy and transformational initiatives.

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Employee Management Program | Praxidia

Employee Management Program A data driven approach to employee lifecycle management, from recruitment through to retention As customer service providers scramble to strategize over the potential for digitalization, AI and automation it can be all to easy to lose focus of the evolving nature of human-to-human interactions.

Employee Management Program is a data-driven approach to employee lifecycle management, from recruitment through to retention; providing the ability to identify, recruit and ultimately retain advisors or interaction experts. With increasing hiring emphasis placed upon their soft-skills and persona, agents will actually become your ‘brand ambassadors’.

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Voice of the Customer Program 360 degree listening: Shaping your brand and service strategy around the needs and demands of your market Today customers have an abundance of mechanisms through which they can regularly vocalize their advocacy, feedback or dissent for brands, products and services.

For a Strong Voice of the Customer Program you need 360 degree listening, shaping your brand and service strategy around the needs and demands. Voice of the Customer (VoC) program provides a mechanism through which customer opinion, preference, sentiment and feedback can be aggregated into a ‘single source of truth’ insights dashboard.

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Customer Experience Transformation Program

Customer Experience Transformation Program Taking an objective and customer centric approach to transformation; defining the optimal balance between customer experience and profitability The age of automation is upon us, and once again digital transformation is the buzz of the customer service industry as providers scramble to define new ‘AI’ empowered operating models.

Customer Experience Transformation Program is taking an objective and customer centric approach to transformation; defining the optimal balance between customer experience and profitability. CX Transformation program enables clients to adopt a customer centric and data driven approach to change, ensuring that every step of the transformation journey is right for both the business and its customers.

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Operational Best Practice Program | Praxidia

Operational Best Practice Program - Defining next generation operating models; blending best in class process, policy, people and technology The Praxidia Operational Best Practice Program provides an objective analysis and overhaul of the customer service environment; optimizing processes, policies, technology and people to bring them into alignment with global industry best practices.

Operational Best Practice Program is what helps organizations put people, processes and policies together to achieve sustainable growth. From strategizing to implementing the right methodologies, we define and deliver operational best practice program. Our services include Operational Best Practice Strategy, Operations / Sales Enablement, Assessments, Incubation / Test Lab, Lean & Six Sigma, creating Target Operating Models.

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What we do(Customer Experience Management, Strategy) - Praxidia is a consultancy business that takes a common sense, practical approach to helping businesses deliver industry leading customer experiences. We understand pain-points and assess opportunities available to address them.

Praxidia Knowledge Services is the leading consultancy business for Customer Experience Management and Strategy, helping businesses deliver industry leading customer experiences. For effective Customer Experience Management and customer engagement, we define actionable plans to deliver a positive, meaningful experience for entire customer lifecycle.

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Operational Best Practice Program is what helps organizations put people, processes and policies together to achieve sustainable growth.

Any organization, big or small, relies on operational excellence to become profitable. Operational Best Practice Program is what helps organizations put people, processes and policies together to achieve sustainable growth.

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Teleperformance, leaders in global Customer Experience outsourcing, have created a niche space in Consultancy Business as well.

Teleperformance, leaders in global Customer Experience outsourcing, have created a niche space in Consultancy Business as well. With our expertise in Consultancy Business, we partner with our clients to assist them with best digital transformation and consultancy.

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The Program Concept - Design Thinking helps us discover the right Program to improve your customer experience, solve business problems and take advantage of opportunities Operational Best Practice Program Defining next generation operating models; blending best in class process, policy, people and technology.

Identifying the right program to improve your customer experience, solve business problems and take advantage of opportunities depends on identifying exact business needs. Basis identified business needs, we create Customer Experience Transformation, Operational Best Practices Program, Employee Management Program, Customer Retention Program, and Digital Transformation Program.

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Digitization is changing the way companies are looking at their business capabilities, forcing them to adapt according to the new trend.

Digitization is changing the way companies are looking at their business capabilities, forcing them to adapt according to the new trend and market reality. On most important thing to take a note of is these changes are not companies driven but customer based, this very well points out toward value of customer experiences.

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Transformation Consulting service has been designed to steer businesses through the pitfalls of the end-to-end digital transformation process, from discovery through to deployment. Transformation Consulting uses market experience spanning a wide variety of disciplines including omnichannel assessments, Customer Journey Mapping, Target Operating Models, Technology deployment, Business Case development, Knowledge Management, Process Engineering, Change Management and Omnichannel Automation.