All the Basics You Need to Know About Predictive Dialer Software
Predictive Dialer Feature's : -
Predictive Dialing, Agent Ready Dialing, Preview or Power Dialing
DOT-VoIP Minutes or PRI driven Predictive Dialing
Soft Dialer (DOT-VoIP) or Regular Dialer (PSTN Terminations)
Ability to Monitor Lead performance and change leads on the Fly
Real time Call blocking of the DNC List
Enforcement of Time of the Day regulation
Enforcement of Quota Based Dialing
Dialer Console to adjust the speed and know channel utilization
Monitor Agent and Line performance
Connection within milliseconds, Assured to hear the 1st 'Hello'
Ability to have the client information at the time of connection
Setup multiple simultaneous Campaigns, each campaign can be Predictive or Agent Ready
Predictive dialers platform offers an industry leading calling ratio per user logged in. What that means is the Call Center Dialer and predictive dialer platform automatically dials the numbers in your prospect list as if you have 10 hands dialing at once per user! Then connects only the live voice contacts through the intelligence of our answering machine detection (AMD) suite. The way our system does this is by 'listening' and filtering out answering machines, busy signals, operator intercepts, and other types of non-functional calls. This process therefore increases your telemarketing production by over 500% with the numbers of contacts and messages your telemarketers can make.
Predictive dialing is one of the most widely used auto dialing pacing options and Aspect offers the most comprehensive set of predictive dialing capabilities in the market.
Why choose Predictive dialer ? This may seem like an overtly simple question – especially for those well versed in the call center or the outbound sales space – but for those of us who are a bit novice, an explanatory overview breaking down the technology is always welcome and helpful for this organization.
• There is a computer (dialer-server) which has a list of approaching customers.
• Now the dialer dials to those people one by one, and if they receive call, it is transferred to the agent who is free.
• There is a fixed algorithm based on which dialer server determines, at what frequency the server should dial out the numbers.
• So that customers don’t have to wait and Users are not free, or sitting idle
• The agent is already online (always), receives the call directly, remember he does not hear the ring, when he receives the call, the customer is already live on other side.
The Predictive Dialer software then automate the task of dialing all these numbers in sequence. When the calls are answered by a person, the dialer immediately connects that call with one of the free call center agents, who can then speak to the person.
The benefit that accrues from this is that the call center agents can spend their maximum time speaking to customers rather than trying to connect calls to the next number on the list. What this means is that more calls can be made by the agents in the same amount of time resulting in a overall boost in the call center productivity.
Predictive dialers not only maximize talk time, they also reduce the amount of time agents spend idle between live calls. A world-class predictive dialer software system will leverage an advanced algorithm able of predicting when an agent will complete their current call, and be ready to take another call, with the highest degree of accuracy. Dialing speeds are then intelligently adjusted to minimize idle time, and ensure that each agent conducts as many live interactions as possible.
An advanced option in predictive dialer can readily maintain the ratio of nuisance calls to answered calls at less than a fraction of one percent while still dialing ahead. However, this level of performance may require a sufficiently large critical mass of agents. Conversely, it becomes increasingly difficult to maintain a high talk time percentage with a lower number of agents without increasing dropped calls.
Consultants , affiliates and Reseller Inquiries also solicited with pu to 40% of profit sharing , Single Stop for Predictive / Progressive / Manual Outbound Dialer, Inbound ACD, VoIP, IVRS, IPPBX, Toll Free, DID, Voice Logger, CRM Solutions . 250 + Live Reference Call Center clients and BPO s in Jammu, Chandigarh, Delhi, Jalandhar, Ludhiana, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Jaipur, Udaipur, Kota, Bhopal, Agra, Jabalpur, Meerut, Kolkata, Guwahati, Imphal, Dimapur, Ranchi, Ahmedabad, Surat, Baroda, Mumbai, Pune, Nashik, Nagpur, Kanpur, Lucknow, Hyderabad, Chennai, Coimbatore, Vizag, Indore, Patna, Aurangabad, Ranchi, Dehradun, Ajmer, Pondicherry, Goa, Manila, Bangkok, Cebu, Gabrones, Sydney, Dhaka, Karachi, Lahore, Paris, Johannesburg, Thimpu and Many More
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