Tell me about a time you had to make a difficult decision and how did you go about it?
The interviewer is looking for:
- How would you handle a stressful situation
- Decision-taking abilities
- Your thought process
Answer Format
. Scene:
(Example) During____ I______ The team was working on ____
. Conflict:
However,_____ Until_____ All of a sudden_____
. Resolution:
I had to _____ Quickly______ I stopped______
. Results:
Because of _______ Increased_______ Decreased________
Sample Answer:
Scene: I was running a one month Pre Diwali Sale Instagram Campaign with a budget of 10 Lacs. The campaign was performing well for the first few days.
Conflict:The second week, because of the high volume, our server crashed. My team was planning for this month ahead, however, I didn’t inform the IT department about the sales volume.
Resolution:Immediately, I had to stop the campaign. Quickly I spoke to the HR & CTO and fixed it in a few hour’s time.
Results: We would have lost more than 500 sales in four hours. Lessons learned: Have a process map, checklist for all campaigns including communication and I created a custom social media policy for our team
Have at-least THREE answers like this ready
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Practice your interview answers—out loud—until you can tell each story clearly and concisely.
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