New Products arrived and it was not as great as we had hoped.

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New Products arrived and it was not as great as we had hoped.
I can't see any cracks 🍎🍎🔍😳 #productdefect #defected #scratchmarks #apples #apple #pomme #mela #apfel #manzana #mottainai #ieat #morningmarket #redthursday https://www.instagram.com/p/CK3U60inzND/?igshid=1jnm0srmicmv
i bought an ASUS laptop that has been showing a defect regularly since I bought it. I brought up the issue with ASUS and they are reluctant to do anything about it. It has been frustrating each time a defect shows up because it is an unpleasant surprise and I am reliant on the laptop for school work and quizzes.
so i approached CASE, some sort of an independent body which provides a mediating role because ASUS in doing nothing except to repair defects, and unsuccessfully, has indicated their denial/ indifference to my situation. I am held ransom to this situation.
I spoke to a CASE officer and poor officer because as much as i know he may be in the position to help and he is unrelated to the case, i couldnt help but become worked up, at him.