first bad experience with an artist/seller: Let me preface this with the fact that I understand customer service can be difficult and, in most circumstances, I wouldn't blame the seller if something went wrong. With that said, shoppers get antsy when we spend money on items without knowing about the artist’s work ethic in terms of running a shop—especially when we drop more than $100. So of course we're going to get anxious when the items are long past due and there aren't any updates.
It took me contacting pvcparfait for any updates about everything being delayed instead of them talking to me directly, or updating on social media at the very least. Even then, it would them take 1-2 weeks or longer to respond. I contacted them via Tictail Talk and, when I got no response, I took to Twitter DM’s and they were still slow to respond after telling me DM'ing would be faster. I was never rude and I maintained a polite yet friendly demeanor throughout our correspondence. I messaged probably twice every other week because there was no clarity so I was confused. I understand that real life gets in the way but have some transparency if something’s going on; it’s the least you can do as a seller.
There were a lot of broken promises regarding shipping and items promised: a lot of the things they agreed to replace for missing items weren't in my package when it was finally delivered, items were canceled, and shipping was postponed several times. And to get all of those updates, I had to be the one to contact pvcparfait. I wasn’t contacting for just me. I was messaging for a lot of people who ordered at the same time I did—we were excited! We’d found a really talented FGO artist who made nice FGO merch. I don’t know if they would have contacted me or been transparent with me if I never said anything. They never once sent me an update until it came time to actually send out my package months later (note that they had everything on-hand; nothing was pre-order). One of my friend’s package was shipped and delivered almost 3 weeks before my package (along with 12 free charms??? jfc I know she didn’t spend much more than I did). And remember, we ordered at the same time and pretty much the same things. I kindly asked pvc if mine was being sent out as well. They ignored me for a week so I DM’ed on Twitter and they took another week before responding a 1-line response with a cadence of irritation. I don’t know why they sounded upset. It was me who should’ve been angered; but I wasn’t. Again, just really confused as to why I was getting different treatment. I’ve never been mean or impatient with an artist and I wasn’t gonna start.
By the time I received the items, I had lost all excitement. I cared so little that I literally just tossed it to the side when I first got it. It's Business 101 to have an even count of your inventory and...y'know, not make your customers bend over backwards to get an update. Such a shame because pvcparfait is a talented artist but their gift is squandered by their poor business acumen. I might be willing to give them another chance because Fate/GO is a smaller market in NA than I'd like it to be, but they would be my last option. This experience really soured my opinion of them and I urge others to exercise caution.
I am extremely happy and satisfied with today's haul. My babies, Lucifer and Sandalphon fanarts and stickers as drawn by @pvcparfait This means the world to me aaaah ❤️❤️❤️ #pvcparfait #gbf #GranblueFantasy #fanarts #prints #stickers https://www.instagram.com/p/BpeWOh6BKCp/?utm_source=ig_tumblr_share&igshid=1lrfdlytx0j97
