I recently had to deal with some horrible people invading my stream with them saying some not so nice things to me and about others.
I’m still fresh and new to streaming and don’t have mods. How am I supposed to combat this?
buckle up
if you're a streamer reading this, and you have a tip that i haven't mentioned here, please feel free to reblog and add on~
how to deal with assholes
part 1: you are the dad of this rodeo
never forget the most important part of streaming. you are in control. you turn the stream on, you turn it off. you have all the power.
with that out of the way, let's talk about chat moderation.
part 2: a viewer is never more valuable then your time
when new streamers encounter people who are kinda mean, they sometimes feel like they have to put up with it because no one else is watching. this is incorrect.
you do not have to put up with anything - this is your stream and this is your community (even if that community is just you for now). tell mean people to be cool or move on. that is always your right.
part 3: ban them
if someone comes into your stream and makes you and your community uncomfortable, ban them. ask questions, think deeply, feel feelings about it later.
when you ban them, their messages for the last while will go away. they can appeal later and cry about it on their own time. if you ban by mistake, simply unban them and apologize. nice people who enjoy your stream will understand. rude people who don't care about you will be a problem about it. you don't want people in category 2 in your stream anyway.
part 4: what you react to is what you get
the bigger your reaction to something, the more of it you will receive. twitch is all about reactions (just ask xQc).
therefore if people are being mean, they are doing it to see you react. they want evidence that the bullying is working. therefore...
do not let them see you sad
do not let them see you mad
do not let them see you cry
do not argue
do not negotiate
the best reaction you can have to a group of rowdy bullies is the stone-faced enforcement of your power.
part 5: what to do, step by step
in the event that your stream is overtaken by a whole group of assholes (maybe just some bullies, maybe a hate raid), i encourage you to take the following steps:
stop, take a deep breath. all problems are solvable, and all disasters recoverable. do not let panic take over
go on break and mute your mic. don't give them the satisfaction of seeing you upset (the more overwhelming the attack, the more abrupt your break should be - don't bother explaining why you're leaving. if you have time to say anything at all, say that you'll be back in a moment and nothing else)
put chat in emote only mode
put chat is sub only mode
if you can, run some ads (if they're gonna be assholes, you might as well get paid)
if there are an actionable number of people causing the problem (read less than 30 or so), ban them by hand now. you can do more advanced clean up later if you need to. if it's too many to ban, you've gotta end the stream.
once the folks have been cleared out, get back on stream, apologize to your real viewers for the interruption, restore chat and continue on your way. don't bother giving air time to assholes. when it's over, it's over.
if you are too upset to continue stream, don't.
if you use a stream bot, stream deck, or alternative (touch portal, deckboard, etc), you can set many of these actions to a button that you can press to automatically go into SOS mode. i strongly recommend this.
part 6: aftermath
your community will move on as soon as you do. take a moment to calm down, decompress, and remember that those people don't know you and their opinion means nothing. don't let the community dwell on it - that is what they want, for you to be sad for as long as possible.
if you've got a whole ton of bots clogging up your followers, use commander roots tools to clear them out:
Multiple tools to make your life on Twitch easier
part 7: prevention
prevent known bots and assholes from crawling into your stream by using commander roots tools (to pre-ban folks) and sery_bot:
Sery_Bot is a Twitch moderation bot providing anti-hate raid and anti-follow bot protections, and other safety features and tools to streame
part 8: other security measures
never stream live from a public (as is people you don't bring in can appear) discord channel. if you are live, make sure you have total control over what appears on stream
never click links without checking them off-live first. what your friend thinks is harmless fun might be ban-able by twitch TOS
avoid streaming your entire desktop
people are not entitled to everything they want right when they want it (NO MATTER HOW MUCH MONEY THEY GIVE YOU). people who care about you will wait until your ready and willing do say / do / answer / preform etc. etc.
set community rules and hold everyone and yourself to them.
put disclaimers on links to gift / donate / tip you saying that everything is considered a gift and is non refundable or exchangeable.
part 9 (FINAL): respect yourself
it doesn't matter what anyone else thinks is ok. all that matters is that you feel safe and comfortable. remember:
hit them with the biggest hammer you have, and never look back.
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