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Account Manager or Sr. Account Manager
Description
At Schaefer, the account manager assumes responsibility for day-to-day client relationships, including management and growth of all assigned accounts. You’ll be expected to engage proactively in developing and presenting strategic direction for accounts in partnership with the account director and to own all project management of related client initiatives. You’ll be expected to work seamlessly with agency teams to bring client initiatives to completion. You’ll have fiscal accountability at the account level – including managing project and client budgets along with account profitability and growth. This particular AM position will service a roster of B2B accounts, so experience with technology, logistics, supply chain and transportation are a plus.
Qualifications
2-4 year experience required (agency experience preferable but not mandatory)
Business-to-business experience is a must
Must possess strong written and verbal communication and interpersonal skills
Key Responsibilities
Strategic Planning
A lot of agencies talk strategy, but we live it every day. This means you’ll need to be able to:
Proactively learn and maintain knowledge of client business, including: strengths, weaknesses and differentiators; key business and marketing objectives; infrastructure of client staffing/teams; and competitive situation
Initiate and execute research initiatives
Develop and present strategic plans to both client and agency teams
Brand development/positioning
Above all, develop marketing programs that yield the desired business results for our clients
Successfully manage, maintain and build client relationships to support agency growth
Maintain proactive communications with both client and management teams on account and project status
Own project management for all account initiatives to ensure projects are completed on time, within budget and meet or exceed client expectations
Articulate, and adhere to, agreed-upon project directives and production guidelines
Collaborate effectively with creative, production and other teams to facilitate and complete client initiatives
Developing the positioning strategy for all creative projects
Sell the positioning strategy (creative brief) to clients and present to creative upon client approval
Present creative to clients
Prepare accurate and timely internal communication: conference reports, status reports, budgets, etc.
Initiate and sell in appropriate recommendations to support client objectives and grow account profitability
Manage development of estimates and estimate approval process
Monitor project estimates to ensure adherence to budget
Work with production manager and accounting rep on monthly billing for assigned clients
Prepare monthly budget recaps
Participate in monthly client forecasting
It’s important to understand that our account team isn’t a courier of information between clients and the agency, they are the account leads. That means they must take a very proactive role in understanding clients’ businesses, competitors, weaknesses and opportunities and then be able to articulate the necessary strategies to positively impact their business. Key characteristics of a successful member of the Schaefer account team include: proactive, engaging, warm, personable, able to guide and lead, responsible, creative, passionate, committed to excellence, persistent and enthusiastic.