It’s a dreadful feeling — you’re waiting at a bus stop, and when your bus finally shows up, it doesn’t stop to pick you up. Just when you expected the wait to be over, you’ve got to start it all over again.
Muni works hard to eliminate incidents known as “pass-ups,” which every transit system grapples with. However, many of these cases may have reasons behind them that may not be evident to waiting customers who are left behind. While Muni continues to tackle the issue whenever possible, we wrote this post to help shed some light and build more understanding.
It sucks to get passed up by a bus, but it’s not probably not because the driver is a jerk. The SFMTA asks that we file a complaint via 311 when they do happen so it can be tracked down in a post explaining some of the reasons why they happens.
