RESOLVED: Performance Degradation - Aug 21st 10:00 UTC
We are currently experiencing performance issues affecting the speed of the Shiptheory application this morning.
We are working towards a solution as quickly as possible. Further updates will be provided as soon as we have more.
We are sorry for the inconvenience.
Update 10:30 UTC
We have identified the cause of the performance issues and are taking steps towards resolution. Application speed has been improved however is not yet optimal.
Update 11:30 UTC
We’ve processed a record number of shipments today, after receiving a large, unexpected increase in system traffic. As a result, there is currently a backlog of shipments that are being processed in turn.
Monitoring 12:14 UTC
Shiptheory is back to full speed. The aforementioned backlog is currently clearing.
Resolved 12:30 UTC
Shiptheory is back to full speed. The aforementioned backlog has been cleared.
Update 13:15 UTC
It has come to our attention that the earlier resolution announcement was somewhat premature. We are investigating new reports of performance related issues.
Update 13:30 UTC
We’ve identified the issue that has brought about the return of the performance issues and are working towards a resolution.
Resolved 15:30 UTC
Today’s performance issues have been resolved and service has been returned to normal.
Afterword Tuesday 22nd August, 12:00 UTC
The performance issues Shiptheory faced yesterday was after a disproportionate increase in system traffic, originating from two of our partner channels.
Shiptheory had trouble handling the unexpected increase and as a result, users saw a considerable slowdown.
Afterhours on Monday, emergency maintenance was performed to roll out several optimisations across the Shiptheory network.
We are happy to report that the same high volume of traffic has been received today, without issue.
We take the stability of Shiptheory incredibly seriously and will continue to work on improvements to future proof our core infrastructure.
Much love! The Shiptheory Team