#brightpearl

[erpinformation]

Brightpearl Review (Integrated Accounting and ERP)

If you're a business owner, you must understand the importance of an efficient accounting system. Accounting can be complex and time-consuming, but with the right tools, it doesn't have to be overwhelming. Brightpearl integrated accounting and ERP software is one of the solutions in providing businesses with smart, automated processes that simplify bookkeeping tasks.It can be your choice to revolutionize your business with its advanced reporting capabilities, deep insights into customer data, and comprehensive invoicing system. This blog discloses Brightpearl ERP software's pricing, features, implementation, and alternatives.What is Brightpearl ERP?It is a cloud ERP specially meant for the retail and wholesale industry. Brightpearl was acquired by Sage Group in January 2022. It provides a solid infrastructure to streamline, automate, and centralize business operations.It is an accounting and ERP software that SMBs can use. You can use it to manage your business's finances (payroll, banking, accounts receivable), inventory (stock levels, ordering), and customer relations (scheduling deliveries).Brightpearl ERP system is for companies of any size. It's available on Windows 10, Mac OS X 10.9+, or Linux Ubuntu 14.04+. With a free trial on its website, you can try it out before buying it. The company also provides a wide range of support with a knowledge base and community forums.Brightpearl PricingIt offers simple and transparent pricing. One need not pay extra money for extended users. Customized pricing for retail and wholesale businesses can be acquired. The software offers a clear outline of the cost involved. Brightpearl ERP system is dedicated to merchants trading $1M and above. Or for merchants who expect to sell $1M in the next 12 months.The software provides the pricing plan per the requirement of fast growth and large merchants.Its two types of plans are- Brightpearl order management solution: This plan is for below 1500 orders per month with five users and five sales channels. To know the price, you have to request a quote. In addition, this plan provides services like fixed cost implementation, unlimited technical support, 16 hours a day call support, 24X7 email support, full online documentation support, and full access to online help.- Brightpearl: This plan is for above 1500 orders per month with unlimited sales channels and unlimited users. You have to request a quote for pricing details. It provides all the Brightpearl order management solution services and custom training plans, periodic health check reports, utilization reviews, and success plans.Contact the vendor directly to get a suitable pricing plan and discuss your requirements with them.ImplementationThe Brightpearl system is very user-friendly. They walk you through the entire process. In addition, they have a Quick Start Guide that walks you through what you need to get started and teaches you how to use the program.- This software helps construct the customized project plan to support its customers' implementation process.- It provides a Technical Solution Proposal (TSP). That includes how the system will be implemented to meet your unique requirements.- Then, it provides a fixed-cost quote before you sign the contract. It migrates, reviews, and structures customer data before implementation.- An expert team of business consultants helps you from the demonstration stage to the product launch and ensures that the software is customized as per the requirements.- The team also ensures that Brightpearl is properly configured and seamlessly connected to all systems, including the webstore, marketplace, physical store, B2B portal, 3PL, payment provider, and accounting tools.- The software provides a complete training session for the users as a part of onboarding.- They ensure all workflows work properly before you go live.- The consultant finetunes the workflows once the system is live based on your post-live feedback.Integrations With Other AppsBrightpearl is more than just accounting software. It also integrates with other apps like MailChimp, Trello, and Slack to help you better manage your business.Brightpearl can send invoices, view orders, print labels, track inventory levels, etc. And with integrations like these, it's easy to roll all your marketing efforts into one place. Now, you can measure the ROI of your Facebook Ads by seeing how many people sign up for your mailing list after clicking on the ad. Or, if you're using MailChimp for email marketing campaigns, you can see how many of the people who signed up for your newsletter also converted into customers through online sales or in-store purchases.Supports and Services- Customers can raise the ticket and get 24/7 support from support agents in response to that ticket.- It provides support by phone.- It also provides external help centers to help customers get started, develop, and set up their accounts.Features- Order Management- Inventory Management- Inventory and demand planning- Shipping and fulfillment- Warehouse Management- Retail Accounting- Purchasing and Supplier Management- Workflow Automation- Reporting and Business Intelligence- Payments- CRM- POSSome Screenshots of BrightpearlLow InventoryPurchase OrdersBalance SheetAdvantages- Shipment of goods is very easy. With the help of this software, retailers will deliver customer orders soon because the software automatically sends order information along with location and shipping address.- The shipping management feature of Brightpearl allows you to control order prioritization and shipping process depending on the customer, order date, and shipping method.- With the help of order management, retailers can systemize their order fulfillment plans and maintain optimal stock levels.- Integrated online payment gateways like SagePay and PayPal help you set up payment processing within the app. Using these, your customers can pay on your website. Also, you can see all online transaction details.- It provides good customer support.Disadvantages- Onboarding is expensive- Training and user interface are weak areas of Brightpearl- Data migration will be complicated- The steep learning curve for using the software- CRM reporting is not up to the mark- Server performance issuesOther detailsSupported LanguagesEnglishDeployment optionsWeb-based, Cloud, and SaaSTrainingLive Online, Documentation, Videos, In Person, WebinarsCustomers- Icelantic- The Office Coffee Company- Cabbages and Roses- AMD Supply LLC- SportiqueAlternatives- NetSuite- Acumatica- SAP Business One- Epicor- FinancialForce- Microsoft Dynamics GP- Odoo ERP- Sage 100cloud- Skubana- Sage IntacctFAQsWhat are Brightpearl sales channels?There are many Brightpearl channels to get your products to the people who want them. Like wholesale, retail (buying in a store or online), direct-to-consumer (DTC), and business-to-business (B2B).ConclusionBrightpearl ERP system is a fully integrated software that's perfect for any size business. In addition, it offers features designed to help you manage your finances, inventory, etc.However, considering options and your requirements is essential when choosing the software.You can find more cloud ERP similar to Brightpearl. Read the full article

[retailtouchpoints]

Why Aren’t Mid-Market Retailers Offering BOPIS?

By Derek O’Carroll, Brightpearl

If you Google “buy online pick up in store” (BOPIS), you'll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart.

A recent report published by Global Data estimates that the BOPIS market will be worth an estimated $10 billion by 2022, and account for an estimated 13.9% of total retail spend within the next four years.

That’s all great news, but the question remains: where are all the mid-market guys? Why are they standing on the sidelines? BOPIS is happening now, and they need to get in the game. 

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen.

A Main Street presence is essential for specific retail categories, where visiting a local store to see, touch and feel is an important part of the customer journey and buying experience. For example, if you’re buying a fridge, you’ll likely want to compare different products side-by-side and discuss features with a sales associate.

BOPIS: Buy Online Now, Enjoy Today

Mobile, of course, is where the majority of retail customer journeys start — but not necessarily where they end. About 25% of people that start their shopping journey on the web or mobile app finish up by visiting a store. If you’re a retailer with a storefront presence, there are several compelling reasons to integrate BOPIS into your online checkout options.

BOPIS combines the efficiency and convenience of online shopping with the immediacy and instant gratification of in-store. Done right, it eliminates the risk of visiting a store and finding out a product is not available; it also facilitates easy pickup (either via curbside or a designated pickup area close to reserved parking).

Cost savings are another key driver — the BOPIS retail model presents cost saving opportunities for both the retailer and the consumer. More and more consumers are choosing to pick up in-store to save money and avoid the high shipping costs of next-day delivery. In fact, high shipping costs can be an active deterrent during online checkout, causing some shoppers to abandon their cart. BOPIS can convert those shoppers into a sale and help a retailer avoid shipping charges (if free delivery is provided).

Even better, customers who pick up an item in-store usually go on to make an additional purchase once there. According to a recent BizRate study, this amounted to as many as 79% of people making an additional purchase when picking up an item in-store — presenting a retailer with huge opportunity to drive additional revenue via BOPIS.

Assess Your BOPIS Technical Competence

It’s never been truer: to compete, gain and retain customers, it’s crucial that retailers give shoppers the flexibility to buy and shop how they want. However, to execute flawless BOPIS, you’ll need underlying technologies that enable a smooth transaction. Here are five essential ingredients:

1. Integrate BOPIS options early in the checkout cycle as part of the range of buying options.

2. Implement accurate/real-time inventory management. You’ll need an accurate picture of which stores have what inventory so that shoppers can select the most convenient location. For businesses that have more than one store, you’ll need effective multi-location inventory management so that you can offer a range of pickup store options and locations to service a wider network of customers.

3. Communicate with customers to keep them updated and provide clear instructions on where to pick-up their merchandise.

4. Facilitate an easy and memorable pickup. Retailers that can offer designated parking with a special in-store welcome can really impress and build customer loyalty.

5. Simplified returns processes. The ability to return an item locally (and for free) provides convenience and the chance to elevate the customer service experience. To execute well, however, requires in-store staff to have access to full customer transaction history, as well as a streamlined returns process in place that can quickly process the return and integrate the returned merchandise into inventory.

BOPIS is a competitive weapon for middle-market retailers; one that in our view is currently under-utilized. The good news for these retailers is that the technology to confidently offer BOPIS is now within reach. What are they waiting for?

Derek O’Carroll is CEO of Brightpearl, responsible for the overall company strategy. Recognized as a leading retail expert, his mantra is to deliver on Brightpearl’s mission to automate the back office for today’s merchants. During the 1990’s O’Carroll founded two IT companies, including Ireland’s first online advertising agency building database driven web sites and offering SEO services. Most recently, he served as Senior Vice President of field sales and marketing for Norton, responsible for $1.7bn of revenue globally. Since he became CEO of Brightpearl in spring 2016, the company has seen significant growth in its core customer base, cementing its position as an invaluable asset for mid-sized merchants seeking a competitive edge.

[shiptheory-status-blog]

RESOLVED: Brightpearl Order Disruption - 12/5/17 14:15 GMT

Shiptheory is not receiving notifications of new order fulfillments from Brightpearl. As a result, some orders may be currently missing from your Shiptheory account.

We are assisting Brightpearl with their investigation and will provide updates as we have them.

Update 14:40

Brightpearl expect to have the issue resolved by 15:00 GMT. For more information, please refer to the Brightpearl Status page.

Resolved 15:40

Brightpearl have identified and resolved an issue causing the above. If you are still experiencing issues, please  reach out to Brightpearl and the Brightpearl Incident Report.

[shiptheory-status-blog]

RESOLVED: Brightpearl Order Disruption - 28/04/17 10:00 GMT

We are currently investigating reports that orders are not being sent to Shiptheory from Brightpearl. 

Update: 11:10 GMT

Webhook requests from Brightpearl are not being sent to Shiptheory for a subset of orders. Investigation is ongoing.

Resolved: 12:00 GMT

Brightpearl identified and resolved an issue that preventing new orders being sent automatically to Shiptheory.

[shiptheory-status-blog]

RESOLVED: Brightpearl Order Disruption - July 4th 10:45 GMT

We are aware of an issue within Brighpearl’s webhook delivery system that is preventing a small number of orders downloading into Shiptheory from Brightpearl.

Brightpearl are working hard towards a resolution.

Update 15:00

Brightpearl are continuing to investigate this issue. More details are available on the Brightpearl support website: http://status.brightpearl.com/incidents/r6fd3nr9ry9b 

Resolved 18:00 GMT

Brightpearl have resovle the issue facing webhooks. More information available here: http://status.brightpearl.com/incidents/r6fd3nr9ry9b

[shiptheory-status-blog]

RESOLVED: Order Disruption - June 13th 11:00 GMT

Shiptheory’s internal queue is currently processing a backlog. As a result, you may be seeing a delay in new orders downloading into your Shiptheory account.

Earlier investigating led us to believe this was an issue with Brightpearl’s outgoing webhook system. This was proven to be incorrect.

Resolved

The backlog has now been cleared, your orders should be back to normal.

We apologise for the trouble this morning.

The Shiptheory Team

[shiptheory-status-blog]

RESOLVED - Brightpearl Order Disruption - May 26th 09:30 GMT

We are currently investigating reports of disruption to Brightpearl order downloads into Shiptheory.

Update 10:15AM

It appears that Brightpearl’s Webhook system is failing to update Shiptheory for some orders. We believe this is the cause of the current disruption. We have asked Brightpearl to investigate.

Update 14:30PM

Brightpearl are continuing their investigation as to why order events are not being sent to Shiptheory. Meanwhile, we have a temporary solution that will allow us to generate shipping labels from your Brightpearl orders.

View our temporary solution here.

We are aware the temporary solution is less than ideal. We are doing all we can to rectify this situation.

Update 15:50PM - Resolution

Brightpearl identified a proxy issue within their infrastructure. We are told this has now been resolved.

If you are still experiencing trouble, please get in touch with Brightpearl or ourselves.

We are sorry for the trouble you have faced today :(

[shiptheory-status-blog]

RESOLVED: Brightpearl Integrated Shipping Labels - April 7th 08:25 GMT

If you have shipping labels integrated directly onto Goods Out Notes in Brightpearl, you may have noticed that some of your labels are displaying a broken image this morning.

We are working towards a resolution. Update to follow shortly.

Update

This has now been resolved. Labels printed prior to resolution will not be available as an integrated label automatically. If you would like these labels regenerated, please get in touch with support.