Oct 11, 2019
I think a library-shaped service is one that is like that. We will give exactly the same book to everybody on exactly the same terms with exactly the same conditions. You can’t come in and buy a better version of the library. There’s no gold-plated service. You can’t jump the queue. With the exceptions where we know that you need additional help, but we won’t advantage anybody. We’ll just do our best to make sure that nobody is disadvantaged.
Tony Ageh, chief digital officer de la New York Public Library, entrevistado en geekwire.com 18.12.26