#softwae qa services

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How to transform Businesses with Quality Assurance and Testing

The advent of the internet and associated technologies such as the cloud, mobile, social media, analytics and the Internet of Things have whetted the appetite of customers. The entire digital revolution has increased competition in arguably every possible domain. This has presented customers with options that play a significant role in their changing preferences. Customers are no longer satisfied with just routine customer service but want more. The rising expectations have moved from mere satisfaction to delight. Thus, customers, armed with the knowledge of industry best practices and technology, want businesses to incorporate them and deliver. Such changing dynamics of user preferences have forced businesses to opt for digital transformation by using the latest technologies.

However, businesses, in the rush to carry out digital transformation to beat the competition, have taken recourse to cutting corners. For them, the focus is more towards developing and delivering new products fuelled by the customer demand. The rush has led to a situation where quantity has triumphed over quality. This is due to reasons such as cutting costs and achieving a faster time to market.

Importantly, such an approach has led to the deterioration of the quality of products/services. Within an integrated digital landscape, this has resulted in delivering a bad customer experience. Hence, instead of achieving ‘customer delight’, businesses have ended up bruising themselves. With businesses staring down the barrel with dwindling sales, low customer base, and increased competition, quality assurance testing has taken centre stage.

Again, the adoption of technologies such as cloud, mobile, AI, data analytics, and IoT has exposed businesses to risks. These risks are related to cyber security with hackers or cyber criminals on the lookout to wreak havoc. Hence, the twin challenges of increased cyber threats and bad user experience have brought quality assurance testing into the reckoning. Companies have realized the correlation between the quality of their products/services and customer retention. This has led to the adoption of better paradigms like Agile and DevOps. According to these, digital quality assurance is not a standalone exercise but a continuous one across the SDLC.

The adoption of quality assurance testing

The quest to achieve a better customer experience, faster time to market, and reduced redundancies and cost has led companies to do the following.

Adopt new technologies like the cloud and migrate their legacy systems to the same.

Implement Agile, Lean and DevOps paradigms to streamline and integrate development and digital QA testing.

Automate the digital QA testing process for better test coverage and faster identification of glitches.

How can QA and testing transform businesses?

Speed of delivery: Customers not only want faster delivery of products, information or services, they want them qualitatively superior as well. The twin objectives can only be achieved by employing end to end automated software QA testing. As the automated test scripts check the applications repeatedly against predefined outcomes, there is a quicker identification of glitches. Thus, software QA testing ensures speedy delivery of quality products.

Continuous improvement: As mentioned before, customers no longer remain satisfied with the mere delivery of products/services alone. They want the products/services to be of top notch quality during the period of their usage as well. This means the products have to be updated from time to time to improve their quality as well as functionality. This calls for carrying out regressive testing, functionality testing, performance testing and yes, security testing. In the DevOps scenario, quality assurance remains an ongoing process — right from the development stage to the delivery of the product and thereafter.

Improved customer trust: When customers see the product faring well against deliverables and meeting their requirements, they seldom look at other options. The rising customer trust manifests itself in improved business performance.

Meeting regulatory guidelines: The presence of glitches in an application or network makes it vulnerable. The glitches can be exploited by hackers or cyber criminals to pass on malware, viruses, and trojans. They do so to steal sensitive customer information or to disrupt the system. Therefore, in the eventuality of a data breach, businesses can invite penalties from the regulatory authorities. This is in addition to inviting lawsuits from harried customers. Hence, conducting rigorous QA testing can help businesses to meet regulatory guidelines.

Conclusion

In a digital landscape of shifting customer preferences, rising competition, and an increased cost of development, it is QA testing alone that can transform businesses. The transformation leads to better customer experience, business outcomes, and ROI.

This Article is originally published at Medium.com, Key reasons why your Mobile Test Automation strategy must transform now?

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Five Key Reasons Why Software Testing Services Hold Added Relevance Today

The world of the Internet and its technological offshoots are leapfrogging at a rapid pace. What seems relevant today is no longer applicable tomorrow or at least requires a major shift in its design or implementation. Companies are struggling to keep pace with these changes and are taking recourse to shortcuts to remain afloat. Clients and customers are increasingly looking at applications that are cutting edge, easily downloadable, navigable, feature rich and secure. The only way to ensure these is by software application testing. However, the way technological advances have enveloped spheres like the social media, mobility, cloud, big data, or IoT, any business or software testing services company needs to invest. The investment should be in terms of hiring resources, conducting training, and implementing cutting edge systems on the ground.

Consequences of not carrying out software application testing

· User dissatisfaction: A glitch prone software will not meet the criteria of customer satisfaction. In fact, it may cause harm in the form of loss of personal or financial information. For example, a glitch-prone mobile ecommerce app or web application can be hacked by frauds to steal credit/debit card information. Besides, the user dissatisfaction can be on account of reduced functionality, navigability, usability and a slow download.

· Loss of brand equity: Building a brand is a time consuming and cost intensive process. It takes the right strategy to reach out to the customers. However, all these can come to nought if the software products or services turn out to be below par. And once the customer trust is broken, it is very difficult to win it back.

· Competitors have a field day: Users are a choosy lot. If they find the software product of a rival company better in terms of quality and performance then they will start using the same. Thus, not engaging a software testing Services Company to test the quality of software can help the competitors to surge ahead.

· Loss of Revenue: When the end customers are not satisfied with the quality of the product, they can abandon the product. This can mean revenue loss and a severe impact on the bottom line.

· Cost overrun: If a glitch is found during the customer usage of an application, it can result in rework. In other words, the development team needs to rewrite the code to eliminate the glitch. This leads to cost overruns, as the team will have to spend its precious time on rework.

If the challenge of frequent technological changes in the digital landscape is not enough, there is an increased threat of cyber fraud. According to industry estimates, around 70 percent of the software can be hacked on account of their built-in vulnerabilities. Hence, businesses need to engage a software testing services company or for the latter to update its platforms and software testing methodology.

The thrust of companies into software application testing has moved towards Agile and DevOps. Reference to software testing methodologies, QA is a continuous process and works alongside development. The idea is to identify the glitches at the initial stage of development and to qualitatively transform the functionalities/features of the final product. The other outcomes of following the Agile/DevOps model are an accelerated time to market and test automation.

Five key reasons that make software testing services hold an added relevance

1. Enable companies to adopt new technologies: The adoption of any new technology to improve the quality of products/services or user experience should be preceded by a rigorous QA testing. The testing process by identifying the vulnerabilities can validate the requirement of a new technology.

2. Increased security threat: Cyber criminals are increasingly becoming active in targeting vulnerable websites/applications. Preventing that is only possible by knowing about the vulnerabilities through penetration testing and then plugging them.

3. Interface with new technologies: Any new software has to be multi-dimensional with interfaces leading to the cloud, big data, IoT or AI. QA testing can validate these interfaces and make the user experience better.

4. Cross platform compatibility: QA testing helps to check the compatibility of software across devices, platforms, operating systems, browsers, and networks.

5. User experience: Everything boils down to the user experience. Only continuous QA testing can ensure an enhanced user experience across platforms and technologies.

Conclusion

Quality assurance is not an option, but a necessity for businesses to stay relevant and meet the rising customer expectations. The challenge for software testing companies is to keep them updated with the latest testing methodology.

This Article is originally published at Medium.com Why Should Businesses Consider Software Testing Services? Five Key Reasons.