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How Sonos botched its app and infuriated its customers
Sonos’ app update update has become one of the most disastrous software releases by any consumer technology company in recent memory. In most every corner of the internet where customers have a space to speak their minds, the anger at Sonos is palpable. Dave Lee for Bloomberg News: What has happened to Sonos is at its heart a cautionary tale of company leadership ignoring the perils of…
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Sonos explains why it bricks old devices with ‘Recycle Mode’
Sonos explains why it bricks old devices with ‘Recycle Mode’
Late last week, Sonos was called out on Twitter by Devin Wilson for its practices around sustainability. The company drew particular attention for a “Recycle Mode” software feature that, once activated, begins a countdown that eventually renders older Sonos devices basically inoperable. Recycle Mode is part of the trade-up program that Sonos announced back in October, which lets customers get a…
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