#tech support issues

[inqorporeal]

We've been having technical issues at the shop -- the wifi router is ancient (in relative terms) and was taking out the entire network including the phone lines and point of sale sporadically for the last week. It took our ISP three days to send anyone, during which time the network was almost entirely down for a day and a half (oh, AT&T, you haven't been good in over a decade).

We have a shiny new router now which got up and running pretty quickly. It's got a fun LED (not LCD; LED) display that actually shows error types, and displays the time when everything is fine, like a futuristic Lite Brite. Unfortunately, the wifi speakers had trouble getting along with it -- I spent a good 20 minutes troubleshooting online with a bot (ugh) until it gave me a case number and told me to call the support staff. SO I called, and it immediately went to "Hi! I'm an AI! I can help you!"

I asked to speak to a representative and the bot tried to stonewall. I'm all resigned to dealing with repeating myself a million times, because these systems cannot think outside their box when you have unusual tech issues; I muttered to my boss, "I fucking hate AI."

The bot shut up for 10 seconds, then said, "Let me transfer you to a representative."

We fucking died laughing. Holy shit, did they actually program that response into the system? Anyway, if you're ever stuck in the bot support cycle, give that a try.

(The human I finally talked to was able to help us halfway -- we got the network to at least see the speakers, and from there I was able to figure out what was causing the connection issues. I do not recommend Sonos systems, you HAVE to use a mobile app to set up the devices, and if the network can't see the devices, the computer application which manages that part doesn't give you any troubleshooting options beyond "try again". Terrible setup.)

[goblinbabeblog]

Hey @staff, how come I can only see 3 of my followers on mobile?? Is anyone else having this issue?

[salt-sass-and-lyrium]

Problems in tech support # ???/??? aka “What do you mean I shouldn’t tell someone that I can’t log into my highly secured account that contains tons of confidential information???”

So yesterday we had an incident where one of your Shareholder’s email accounts sent out like 40k spam messages, not to just the firm, but to clients, random email addresses, etc. 

Anyway, we got it under control. But apparently the guy, we’ll call him... Roger. Roger said he hadn’t been able to get into his email or account for over a week. And just... never thought to mention it.

Like... really? It didn’t occur to you to mention that you, as a shareholder of a law firm, with access to all sorts of confidential material, couldn’t get into your email or account, for week? That didn’t strike you as something that might be an issue???

Anyway, we had to disable Roger’s accounts and what not until we got the spam under control, and he was salty about it.

Like, why would you being unable to access your company account not raise any flags?? Like “Hey, I have tons of confidential information and I suddenly cannot get into this account, maybe I should tell someone”?

[parcellingmanesarundisup]

How in Choose the Model IT Support in London €“ Don €™t Wait Until It €™s Too Late

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[charterpersonalizedpeaae]

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[raflooringgpv]

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