Feb 8, 2014
There is a debate in services about what and how much the consumer should be responsible for as part of the service delivery system. On one side you have the "co's" (co-create, co-consumer, etc.), the other side is the do-it-for-me. But the third side, is an independence consumers seek to be empowered to do things themselves - the follow article (and now book) talks about this trend.
Changes in the economy have had the surprising effect of making the manual trades more attractive as careers.