Oct 31, 2012
The Next Wave of Process Strategy
Synopsis: The question for top management is no longer whether your organization's processes need to be improved, but rather which ones, how much, and when. I see three big opportunities in the coming decade: (1) work across organizational and global boundaries, (2) knowledge work redesign, and (3) speed.
Examples: Nine healthcare organizations redesign hip and knee replacements. Ford redesigns global product development. P&G tracks customer sentiments. ThinkFinance uses “daily huddles”. ThedaCare throws out annual budgets. ING and Nationwide use “agile scrum” methods.
Questions: Where are today's biggest opportunities for improving work? How should organizations take advantage of them?