Hi! It's me again. We have already completed our BMC Presentation and as of today, we already have a prototype for the app. So this is what happened last week:
Customer Narratives, Hypothesis Tested, and Results Found
Hypothesis Tested: The customers will be delighted with the existence of an app for their orders. The Facebook page will serve as the customer feedback channel for faster and more convenient communication with the customers. The utilization of a Facebook page will be beneficial for both parties since it is an already established form of communication and it is commonly used by the target market.
Customer Narratives:
Customer 1: Nice na naay app and hopefully dali ra siya gamiton and accesible siya para sa tanan. Unta ma push jud ninyo kay for me as someone na galisod ug mata ug sayo, lisod najud kaayo mamahaw pero kung naa siguro koy groceries naa siguro koy makaon before musulod sa klase.
Customer 2: Okay ra ang app na feature pero suggest lang nako na ma connect ninyo ang app sa inyong page para bisan naa ka sa app, if naa kay gusto i feedback regarding sa imong order kay mahimo nimo siya without manually exiting sa app. Other than that, nice jud inyong idea. Unta madayon ni.
Customer 3: Diba naa moy app as you stated ganina, pero what if mag error? Dili na lugar maka order? Sayang pud sa inyo if maka encounter ug ingon ana. Pero other than that wala naman koy maingon. Padayon lang mo kay dako siyag tabang if ma push na ninyo.
Customer 4: Maayo na naa moy app pero have you considered na additional expense siya if ever need ninyo mag maintenance run? Need na ninyo i consider.
Results Found:
The customers were delighted with the fact that an app would be launched together with the start-up. However, they still have initial concerns about the usability of the app, the convenience of making feedback, the app maintenance, and costing.
2. Team's Decision:
The app will be the only channel for order placements. Feedback on the app will only cater technical concerns, not on the order itself. The Facebook page will be used for promotions, announcements, event information if there are any, and order concerns for customer service.
3. Team's Options:
a. Only utilize the app for orders
Pro: The team is focused on one thing since only one channel will be utilized for the orders.
Cons: No immediate customer feedback through the app, no backup in case the app encounters technical difficulties
b. Utilize a Facebook Page for those who cannot access the app
Pros: More accessible for others who are still learning to use the app, immediate customer feedback through direct message
Con: Additional task for the team since we will be monitoring two channels for the orders.
4. Lessons Learned:
With the things that we did for the past week/s, I learned that adding features to your start-up is not an easy feat. More features may also mean more maintenance costs. However, this does not mean that we should not add those features for us to lower maintenance costs. We just have to assess whether or not the upgrade is worth the money. As for our app, I do think it is worth the shot. With the rise of technology, I am confident that we can make it as user-friendly as possible for the convenience of our customers. Moreover, I have also learned that customer feedback is vital. As the start-up team, we may not see issues since we sometimes cannot see the whole picture. This is where customer feedback and validation come into play. These people can recognize possible challenges of the features designed for them that we sometimes cannot see. Thus, we should consider their opinions on this matter.
Another long blog entry for this week haha. It's been hectic but we live to fight another day. That's all guys! I hope you also learned something from reading my blog. Byeee!
