Customers Overshare
So I was reminded of this story recently, because a friend was asking for weird customer service stories. Now, I used to work for a small plant nursery/florist. I get a phone call one day, and hand on a first edition Edgar Allen Poe, this conversation happened:
Me: Thank you for calling (nursery), how may I help you?
Lady: Yeah, I'm looking for huechara.
Me: Okay, let me check. (Finds it in the beds) Yeah, we have it. Would you like me to set some aside for you?
Lady: Yes, girl, thank you. I saw this amazing recipe for a bath bomb with it.
Me: Oh?
Lady: It tightens your vagina!
Me: (I did not need to hear this) Well, I'll just get that order together for you.
So my boss, who has a master's in pharmacognosy, is like "Why does your face look like that?" And I had to tell her. Her face went WTF and the two florists are just staring in horror, until finally my boss was like "I mean, technically it has astringent properties?"
Lady came in, got the plants, dealing with one of the florists thankfully. Seriously, retail interactions can be mind-boggling.














