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A customer comes in, pays for her room, and spends a good 30 seconds hemming and hawing over what kind of receipt she wants.

She eventually settles on email, but gets mad when she's prompted to type it in.

"You should already have it on file," says the woman who has never given us her email address (we don't ask for emails when booking over the phone and don't offer confirmation numbers).

She begins typing it in about one letter per second and then asks me where the spacebar is.

"Space in an email?" I ask.

"Nevermind, I found it."

Not sure what she found.

She gets to the @ symbol and then gets mad again because she can't find the right website.

It autofills for gmail, yahoo, and outlook, so I tell her to type hers in manually.

She says that's not an option.

I tell her it is.

She insists it is not.

Without even looking I reach my hand over the touchscreen and press the "other" button, which brings up the keyboard.

She stares blankly at it for another 10 seconds, so I ask if she just wants a printed receipt because at this point it's been about 3 minutes since the transaction ended.

She says yes, and then does nothing.

I reach over the touchscreen again and exit out of the email page.

On my side of the register I go to print her out a physical receipt, but it won't let me because the network is down and the credit card machine can't connect to the wifi.

I tell her it hasn't gone through yet because it's still waiting on the wifi, but this happens a lot, so it should clear itself up in a few seconds.

She takes out her card and asks to run it again.

I tell her I can't run it it because the wifi is down, but it'll go through in a second.

She insists on running it again because she juat deposited money into her account earlier.

I explain AGAIN that the card reader is down because of the wifi, that I cannot run her card again, but the first transaction should go through in a couple of seconds.

She scoffs and says she might have to call her bank because she just put money in that account.

The urge to stab myself in the trachea with a ballpoint pen is rising.

The wifi connects, the transaction goes through, I print her out a receipt.

She says she's gonna call her bank because she doesn't want to get charged twice even though I ran the card once and only once.

The urge to stab myself in the trachea has still not gone away.

#my job #work #the customer is always wrong #all tourists are bastards #tourons #in one ear out the other #nothing going on between those ears #no thoughts head empty #am i even a person to you?#can you even hear me?#tps reports #did you get the memo?#fuck me running