This week I interviewed and tested my email app on five users while referring to the user script in my previous post. Although I had thought my app was overall easy, universal and pretty straightforward, users were confused by the interface and interaction more than I thought. Of course the platform I used was Invision, so there was not much the users could do, but I saw several problems with my design nonetheless.
For example, many users tried to swipe through the walkthrough page instead of just tapping on the arrow button.
So I changed the arrow button into text saying “Next” instead so users would know they can just tap on it.
Another finding I discovered was that 3 out of 5 users were confused where the reply button was. So I put in a text beside the reply button icon to indicate the button was for replying to messages.
Then I put in a tag on the inbox that was more noticeable.
Although I still have not been able to figure out how to add value to my email app and make it distinct from other email apps, I enjoyed working on my project and conducting a lot of user researches that helped me get access to a lot of insights. I never realized how user testing can really change and improve your product and how the product interface and experience almost never goes according to how you had planned it. I feel like this experience with user testing will enhance my future personal projects as well, since now I know how I can make my work and my work’s interaction more successful.
Check out my updated email app here: https://invis.io/ARG8PIENVE8