User-Edge Series Wrap-up
I finished up the third installment of the user-edge toolkit blog post series over on our CounterPath blog. Check it out. I hope that people get something valuable out of the information provided. Insights can come from unexpected places and the power of the data behind the User-Edge tool kit is impressive.
I’ll mention another item that in a way is quite related. One area our operations teams have been focusing on is data visualization. I think that terms like this get over-used, so let me clarify what I mean: We are collecting graphs of what we think are either key metrics or interesting statistics putting up graphs of these with items along with other related items. Getting technical: We’re making pretty graphs and staring at them. They are telling us things. Perhaps many organizations are already here. Good! If you are not: Imagine if your organization had a dashboard that looked at the key metrics related to the quality of user experience. Imagine the deep dives these dashboards would inspire related to a “strange pattern” and what this would reveal about the underlying user experiences.
https://blog.counterpath.com/series-finale-real-data-and-real-lessons-from-the-user-edge