#useronboard

[uxbymay]

How Oregon SNAP Onboards New Users | User Onboarding

Right now, somewhere between 1/6 and 1/5 of households in the US are collecting food stamps, a safety net service affecting nearly 50 million lives. How is this service being delivered to those with the least of means?

I'm sure most UXers are familiar with Samuel Hulick (https://www.useronboard.com/contact/), who does some amazing teardowns and really gets you into a UX mindset in a simple, visually-appealing way! 

This teardown took a look at the Oregon SNAP website, where users can apply for food stamps. Samuel writes,"Right now, somewhere between 1/6 and 1/5 of households in the US are collecting food stamps, a safety net service affecting nearly 50 million lives. How is this service being delivered to those with the least of means?" 

Throughout this user onboarding process, the user is bombarded with pages of small text and repetitive prompts. Walking through the site through this teardown really makes it clear that this site was not created with the ease of use in mind. Instead, the web pages are littered with disclaimers and confusing links to other documents. 

This teardown really stood out to me because SNAP benefits are such crucial benefits needed by a bunch of my own current clients and millions of other people across the country. For poorer households close to the poverty line, food stamps are indispensable. State governments can do more to make such services easier to apply for and access. 

[drewshannon]

This Week

"Just because it’s fun to hang out at the water cooler at work, it doesn’t mean I want to work there....

There’s also a subtle side effect to asynchronish business, and that is its effect on the decision making process. When work gets done over email, there’s a general expectation of a response buffer of at least an hour or two. In you, though, people can convene and decide on anything at any time. 

This is awesome for speeding up the tempo of company directives, but it also places a ton of pressure on everyone involved to maintain even MORE Slack omnipresence; if any discussion might lead to a decision being made, that provides a whole lot of incentive to be available for as many discussions as possible. 

Even worse, those with the least on their plates can maintain the most Slack presence, which leads to the most gregariously unengaged representing the majority of the discussion base while penalizing those who are fully engaged in their “real” work."- Slack, I’m Breaking Up with You (Samuel Hulick for UserOnboard)

“Harmon handled it the way he handles everything: out loud, in front of strangers. It’s the way he handled his divorce (episode 167) and the complicated relationship he has with his parents (too many episodes to name). It’s how he’s confronted the estranged brother who called him a lazy piece of shit and hasn’t spoken to him in 12 years. It’s where he works out his guilt about his sister, born with the rare neurological disorder Rett syndrome, which has left her institutionalized for most of her life. ‘I feel like I was born a criminal,’ Harmon tells me. ‘With a karmic credit card that’s maxed out.’ He says these things in hope of staving off inevitable retribution.” - The Tortured Mind Of Dan Harmon (Sean O’Neal for GQ)

“Over time, I realized that the natural instinct to push for early impact leads many incoming leaders into challenging relationships as they expose their knowledge deficit and waste time. So, I developed an algorithm that has helped me ramp up quickly — and in several cases — have an impact in a relatively short period of time, while minimizing collateral damage.” - A Career Cold Start Algorithm (Andrew Bosworth for Boz.com)

“’Just take the blame, and you’re a free man,’ he said.” - Tough Job: Norway’s Ski Wax Chief Is Only Noticed When He Fails (David Segal for The New York Times)

“For every person who wants you to have bigger portions, there is someone who says the portions are too big. For every person who says your writing is too personal, there’s someone who wants it to be more personal…” - Seth’s Blog: Never smooth enough–a modern addiction (Seth Godin for Seth’s Blog)

[scratchandgloss-blog]

http://www.useronboard.com/onboarding-teardowns/

One of the most useful breakdowns on user onboarding UI/UX!