#vodafail

[ahoeschele]

Texter bei Vodafone möchte ich werden! #fensterplatz #vodafail #texter

[sandrachung]

Smash forehead into keyboard to continue

Smash forehead into keyboard to continue

Ok, I am really on my last nerve when it comes to telecommunications, whether phone or computer.

Our router died after years of long service. IINET did send another very quickly. That’s the good news. Bad news is it doesn’t like my wireless on my desktop, and when I start more than one program that accesses the internet, the “default gateway” goes “fnurky” and I have to reset the router. Of…

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[heytheremisssong]

Cheers, Vodafone. Not like I needed my phone today or anything...

[ashleighmareexx]

Any advice to get out of Vodaphone in Aus?

I've tried  before and failed, those fuckers are the worst and I need to get out.

Got a $200 and all i've had is fucked service and I do not want to pay this bill for not getting or being able to have people receive messages.

[ikilledpatrick]

Reason # 674 of hate I hate Vodafone

I don't get reception on the toilet.

[yasminnie]

Just caught my self singing passionately to the phone while on hold the...I didn't notice that Sandy had answered my call.. She laughed... I hung up

[norock]

So, Vodafone have been buying ad space on Facebook - which is great. It's brilliant a company which has a smudged public profile wants to talk. Except - surprise! - if you ask them about tax, your messages keep getting deleted. At first, they told me this was because they were offensive, or repetitive, or spam. They then tried to claim the deletions were because they were "off topic". Unfortunately, they also blocked me, so I couldn't take issue with this, but luckily my friend Peter Brown was around on Facebook and posted a message on my behalf. Good friend, Peter. Here's what I wrote for him:

Hi Andy, That's confusing - I don't see how a topic could be on 'on topic' one week, and on topic enough to get a response from your team, only to be not on topic at a later date. More to the point, I don't see why a discussion of the ethics of Vodafone is considered to be unimportant in the context of a message which you pay to appear on people's Facebook pages encouraging them to do business with you. I know that your corporate position is that you have done nothing wrong, and that's an understandable position to take. Other people - I hope you will concede, equally understandably - feel that certain decisions your company make are not those of a company with whom they wish to do business. In this sense, the conversation runs thus: You: Hey, do you want our SIM? Them: No, because I don't like the way you arrange your tax affairs You: Here's a link where we explain our position Them: Actually, I disagree with some aspects of that page You: That's all we have to say Them: And in fact I have some questions about some aspects of the link you have just shared You: You cannot raise those questions, as we have deleted your posts and blocked your account, which might raise certain questions about why we spent so much money buying our way into your attention in the first place I don't see that as being off-topic in any way. To take a contrary example, were a person to come on this thread and say 'I quite like Vodafone, especially since they do that JustGiving Thing' - in other words, offering some further guidance as to the sort of company with which one might do business, but speaking to the conscience and heart of Vodafone, I suspect there'd not be a rush to block and ban. Look at it from this side, and what you've done is paid for my attention, and then when I have attempted to repay that deal by joining in the conversation, you've rudely tried to shut me up, repeatedly. Even if Vodafone were able to present a clean bill of health as far as contributing to the hospitals, and doctors, and police and schools of the UK through the tax system - and maybe that's possible - the impression this behaviour gives is of a touchy, moody company that is quite happy to make difficult decisions while not having the confidence in them to allow discussion of those decisions. On a personal note, I know that it's not the people who run the social media channels who make the decisions that parts of the public would like to have justified and explained instead of deleted away. It must be grim for you, Andy and Ben, because your jobs should be about cartoon bees and helping people chose a Nokia handset, and doing tie-ups with your sponsorship of car racing, and instead you probably feel like every day being asked 'so what exactly happened with that six billion quid' or 'how come your Luxembourg office makes such vasts sums of money in a country where you have so few subscribers'. But these conversations are important - important because hopefully, when you feed back to your line managers that there's a lot of hostility to your company, and that it makes having fun online difficult because people won't let you forget that your company appears to be paying less tax than it perhaps should be, and they feed back to their bosses, and so on, and upwards, the message might start to get through that this is something that needs to be addressed in a more proactive way than a page on a website and repeated use of the delete button. That seems to be pretty on-topic to me. Also, that link doesn't even begin to touch on many of the questions about Voadafone's tax status, and its opening paragraphs are, at best, a misunderstanding of company law in the UK. But that's for another day. I guess the question, Andy is: if we don't engage with you here, where would we get the opportunity to talk directly to Vodafone? And if you don't want us to talk directly to Vodafone, then what on earth do you have a social media presence for?

[ashleighmareexx]

Vodafuck/Vodafail

So mad hey. 

Just had to pay $350 + phone bill because Vodafuck is a piece of shit and have fucked me over.

Spent 35 mins on the phone disputing and the best they can do is take $65 off my next bill....

So there goes my whole week pay which I planned to put $100, if not $200 into my China Savings account.... could only put $50 in.....

LYFE.

Seriously, root me over again Vodafail and i'll come for you... Oh i'll come for you with all i've got.