Your Waze Carpool Questions, Answered: Part 3
Wazers of California, read on for the final installment of answers to your most frequently asked Waze Carpool questions.
Why can’t I find a driver?
First, try your request again. Still not working? Try requesting a ride from a more central location within walking distance to you. If you’re still out of luck, it is possible there are no drivers available for your route at the time you’ve requested. Remember, Waze Carpool is still growing and you’re among the first to give us a try and help build the community.
To increase your chances of finding a ride, we suggest making sure your profile is complete and setting a broader pick-up time window.
Why can’t I find a rider?
You’re alerted to ride requests through push notifications, but to avoid sending too many to drivers on popular commutes, some matches are suggested only within the Waze app. So, remember to check your Carpool tab if you’re searching for a rider.
It’s also possible there are no matches for your specified route and time. Waze Carpool is still in early stages. Even if there are no matches right now, we are adding new riders every day and there will be more soon. If your drives are more flexible, you can also expand the hours you’re available to drive to increase your chances of finding a match.
What happens if a driver or their property is damaged while using Waze Carpool?
Drivers are required to have appropriate insurance cover for all rides, including personal injury protection insurance. Still, accidents happen. We recommend checking your insurance coverage, both as rider or driver, prior to using Waze Carpool.
If I experience an issue, how do I report it?
Within the Waze and Waze Carpool apps, you can provide feedback and/or report a problem. Waze has the ability to take user feedback into consideration to remove poor performers from the platform.
How does Waze Carpool connect riders and drivers?
Waze Carpool connects users from the same local community, they could be the neighbors you haven’t met yet, or the colleagues just starting at your company. Users input their home and work locations in their Waze and/or Waze Carpool apps and we connect the best matches along similar routes using our advanced mapping capabilities.
How does Waze determine a driver’s route?
Waze Carpool drivers’ regular routes are determined by an analysis of commute models based on their Google location history, Waze user history, real-time driver navigation, and Home & Work info provided by the drivers.