Colossal Failure of the Week: YMCA
It's definitely not fun to stay at the YMCA --well at least the Vanderbilt YMCA. They made it so hard for me to give them my money.
After one phone call and two emails to the membership director, and three days without either being returned, I finally decided to trek over to the Vanderbilt YMCA to speak to him in person.
Me: (to the woman at the front desk) I'd like to sign up for personal training sessions. I'm from another YMCA, but I want my sessions here. I'd left several messages for [Director] but he hasn't returned my calls.
Front Desk Lady: *Dials Director's extension, explains situation, listens.* He said he called you back. (He'd apparently returned my call from 3 days ago in the half hour since I'd left my office.)
Me: Weeell, I'm here now, so...
FDL: She's here at the front desk. *Listens, nods, hangs up* Essentially you can only use this location 10 times, so you'd have to get a membership here to get personal training sessions.
Me: I know I can only use it 10 times. That's why I'm just booking 10 personal training sessions. I want to use my 10 times for sessions. That's what I explained to [Director].
FDL: Oh...Let me go and check with [Director]. *Leaves, is gone for 5 minutes*
When the 5 minutes are up, so am I...down the block to Equinox.
So Membership Director at the Vanderbilt Y, for not returning my calls, or thinking I was important enough to come speak to me in person, you and your YMCA get the Colossal #FailureoftheWeek Award