I got the pleasure of interviewing the owners of A Polished Work, Fred and Monica Abernathy, in their beautifully decorated shop located off of 76th and Ellis on Chicago’s south side. Below, you can read snippets of our conversation, pick up some wisdom on starting a business, and be inspired to take a trip there for a classic mani/pedi!
The Souk: What inspired you to open your own business?
Monica: The need for it. There’s a lack of certain businesses such as quality black owned nail salons where you can go and relax that’s in your neighborhood instead of going downtown or up north to a spa.
Fred: The work that you do for another company benefits that company. The work that we do for [A Polished Work] benefits us as a people; being able to see an idea come to fruition and being able to see what we’ve built for our children.
TS: How long have you been in business?
Fred: She was actually doing nails out of our home for 6 or 7 months before that building up her clientele.
*Monica has been pursuing her passion since high school and has been a licensed cosmetologist for over a year*
TS: Describe a typical workday.
M: Well, the shop opens at 10am but every day is different. Any day I could be servicing clients, sharing info and resources, while also thinking about supplies and marketing; and networking.
F: We have the luxury (in his role of marketing) of me working “on” the business while she works “in” the business doing the day-to-day. I’ve had to change my way of thinking. When I have a conversation with someone, I’m always thinking of how to get it back around to “So when you coming to the shop?” It’s funny when I ask a girl “where do you get your nails done and she thinks it’s a corny pickup line. *laughs*
TS: What do/did you find most challenging about owning your own business?
M: The balance of everything. There is no cutoff time. I may have an idea at 2 or 3 in the morning. It’s hard because when you meet people you do want to talk about the shop but you also want to foster those relationships.
F: The biggest concern for me is the safety of my family, our customers and the shop.
TS: What do you find most rewarding?
M: The fact that people are pleased that we brought something to the community that wasn’t here before and that we are able to educated our clients [on healthy nail care].
*I asked an off-topic-ish question concerning the harmfulness of acrylic and this is what Monica had to say:
M: The products in themselves aren’t harmful. It’s in the process that they’re applied so acrylics and gels can all be applied to healthy nails and your nails can remain healthy. It’s when corners are cut and non-quality products are used that make the difference. Unfortunately, some nail shops that are in our community cut corners and use non-regulated products. They’re trying to get you in and out so they’re going to use the fastest way like the electric file that speeds up the process but doesn’t take into consideration your nail care.
TS: How many hours do you typically work in a week? Has it changed since you first began?
M: In the beginning, I was working 10-12 hours a day (Fred interrupts, “Nonstop! *laughs*). It has changed since then; I’ve incorporated an off day and work about 5 days a week scheduling around my clients.
F: It has been interesting. When we first opened, I gave her the 3 months where I didn’t say anything because I knew that this was her baby.
*being a married couple, I asked how they maintain a work/life balance.
M: We look at it like we’re in this together so be both know when there are some things that need to be done. We communicate.
F: For me as a husband, it’s rewarding to know that my wife is not stressed out working for some other company. It’s definitely times when we just don’t talk about the business.
TS: What is your candid opinion of the state of small, black businesses?
M: I think they’re limited. There are different factors that go into that of course. I think many of us don’t see [entrepreneurship] as an option anymore because so many others have come in and run the businesses in our community and we have just accepted it.
F: With the state of black businesses, we have that stereotype that we’re going to be late or we’re not going to be courteous. It’s funny because when I’m marketing I get asked a lot of questions after they’ve asked if it is black owned. So I asked a lady one day, “When you went into the Korean nail shop, did you ask them all of these questions beforehand?” And she said, “Well, no.” So why would you do that to me? But I get it because some of our businesses have built that reputation but we’re not all built like that…just like not all Korean shops are bad nor is every Asian-owned nail salon cutting corners. However, we tend to develop some self-hate [and self-doubt.]
TS: How do you think owning your own business affects the black community?
F: It affects it tremendously. When I think of community, I think of home first. My daughters see that we started a business. They will understand that you don’t have to go to college just to go work for someone else. And then there are the kids in the neighborhood who see us in here every day and see that it’s all black.
TS: What changes in spending habits do you think blacks can make to slow down the flight of the “black dollar” from the black community?
M: We can be more knowledgeable about the power we have with our dollar and where we spend it.
F: We have to become more aware.
TS: If there’s one piece of advice you would give to someone wanting to start their own business, what would it be?
M: Proper research. Make sure there’s a need for the business you’re looking to start. Research the sources that are available. Network with someone in that business.
F: Don’t be scared. You cannot be scared of success. Other piece I would give is do your due diligence to provide a good product or service that people want.
TS: Lastly, where do you see your business in the next 5 to 10 years?
M: I hope to expand to a broader array of services like a full service spa adding massages, facials and more.
*A Polished Work currently has a mini facial on the menu*
F: Opening a 2nd location on the other side of town.
But now you can visit at:
Facebook: facebook.com/APolishedWork
*As a gift to The Souk Newsletter subscribers, A Polished Work has included a special discount code. Sign up HERE for free to receive the weekly newsletter!