Could you explain why Secret Lair moved from print-to-demand to a limited-print-run model? I thought it was so that the cards could be preprinted to reduce time between ordering and shipping, but a decent number of recent Secret Lairs have had their distribution delayed due to "production issues", which implies that they're no longer being printed in advance of sale. Why are we using a worse sales model if it's not even solving the problem it was intended to solve?
I did a podcast with Lindsey Bartell, the senior director for Secret Lair where we talked about this.
We only did print to demand for the very early days of Secret Lair (like six months), and it was untenable from a business standpoint. We are now reserving printing time a year ahead of time. That’s far different than a product being delayed a month or two.
Most of the time you think of as “print to demand” actually wasn’t. We just printed way more than we needed to guarantee we had enough to mail out. And that resulted in us destroying a *lot* of product. It was also untenable from a business standpoint.
We are working to improve our ability to forecast, but the huge increase in players plus the experimental nature of Secret Lair makes it difficult. We are getting better at it, but slowly.
Stuff like this is why I just simply can't trust anything MaRo says anymore (besides all the various promises that have been broken, like "UB will never be in Standard" and "all UB cards will get in-universe prints" and most importantly "we will never do functional erratas" when those have happened repeatedly these last few years). You can't truly expect me to believe that products you had available for sale for a whole month, that were advertised as print-to-demand, and whose items didn't ship until 3+ months after the sale ended, were not in fact printed to demand. Especially when we're supposedly not printing to demand anymore, despite the Back to School drop being delayed by a month for "production issues" - that just means the demand is being given an artificial cap to please investors when they see number run out.
Waiting 3 months and guaranteeing you get a Lair will always be better than this new, dogshit system where you still often wait 3 months to get it, but you had to be lucky enough to beat out all the scalpers who set up 30 bots to buy as much product as possible because WotC (unlike a good company like DataDiscs) doesn't properly enforce their per-person limits. DataDiscs keeps track of basically every part of a sale that has per-person limits, and if they catch someone trying to break those, they: cancel the orders, blacklist them, and put the stock back up for sale once they've finished the process. WotC and Hasbro only care about appeasing the shareholders, so they don't give a shit if John Scalperton buys 5 copies of every Lair on 6 different accounts, because they're getting their money anyways. Print-to-demand Lairs basically totally killed the scalper market, because they'd have to wait a year or two for them to gain enough value to recoup the cost of buying them - because that's usually how long it would take for people who missed out to realize they missed it or similar situations. Now they just buy a billion copies and immediately list them for presale on ebay and shit for 4x the price. "Oh you wanted Dandan but the queue lasted so long you missed out? You can buy one of my 20 copies for the low price of $300 :)"
Actually, followup to this - https://magic.wizards.com/en/news/announcements/speeding-up-secret-lair-shipping in the official announcement at the start of 2024, the Secret Lair team says, (condensed and slightly paraphrased) "After 4 years, we're moving from a print-to-demand system to a limited stock system in order to speed up shipping times."
For starters, this means *someone* isn't telling the truth here. But more than that, MaRo's statement reads like a corporate-approved one meant to make us, the players, say "Oh! Well, if it was never print to demand, then I guess we shouldn't be mad about the current system!" In reality, the statement provided just raises more questions, because if it *is* true, both possible explanations just further cement Hasbro's incompetence: Either they were massively overprinting before the lairs released, which would beg the question of why it took 3+ months for them to ship; or, they were massively overprinting *after* the lairs finished their sales, which...huh? What do you mean? They got all the orders in and then overstocked by 50k-100k for no reason?
Like I'm not really directly mad at MaRo at this point, because it really just feels like he's unfortunately become a mouthpiece for Hasbro and everything he says about stuff like this has to be approved first so he doesn't spill the beans about how poorly they're handling Magic, now that it's literally the only profitable division in the company.













